Our good friends over at Elgato (also part of the Corsair family) are launching a new product line today, Elgato Neo. We thought these would be a great fit for the Drop community, considering the attention to both function and form. We're very excited to be able to host this suite of creative-focused products on Drop.com. To celebrate the occasion, we're hosting a launch event of our own with daily coupon codes and a giveaway at the end! Head on over to the event page if you haven't already to check it out. All Elgato Neo products can be found on the event page linked above, or on their individual pages below—note that any Elgato Neo products purchased through Drop will get 10% back through Drop Rewards: ▪️ Elgato Stream Deck Neo ▪️ Elgato Game Capture Neo ▪️ Elgato Key Light Neo ▪️ Elgato Wave Neo Be sure to join the giveaway on the event page! (Direct link to giveaway) What coupon have you rolled so far? And as always, our usual reminders: ▪️ Drop Keyboard Club—see...
Apr 18, 2024
Update 2023-01-13: The slightly-larger test batch of orders sent to the warehouse has begun processing/shipping. We are receiving regular updates and will continue to post here with additional updates as things progress. When your order is processed and shipped, you will receive a shipping notification to the email address associated with your account.
Update 2023-01-12: The warehouse has established a temporary secondary instance of their systems, and we have sent them a preliminary test batch of orders to verify functionality. Initial indications are positive; we will continue to test in increasing-size batches over the next few days. We are hopeful that this is the light at the end of the tunnel. Stay tuned for continued updates.
Update 2023-01-09: Orders which were previously submitted to the warehouse ("locked in" and therefore unable to cancel) have been released from the warehouse and are now able to be canceled. If you are unable to manually cancel the order through your Transactions page, please submit a CS ticket to request cancelation of your order and they will get it taken care of.
Hey everyone, you've likely seen some chatter or experienced the effects of increased shipping times/estimates for our products across the board. Our warehouse partner is experiencing a longer-than-anticipated system outage, which unfortunately means many orders were not delivered by the initial estimated ship date. Additionally, we are having to adjust forward-looking estimated ship dates accordingly. We are sincerely sorry for this, especially at this time of year. We're working diligently with our partner to understand and resolve the issue or find workarounds to get items shipped. To help expedite orders where we can, we are making shipment arrangements through another partner warehouse. The setup there does not fully support our typical shipping process, so customers may receive multiple shipments but at no extra shipping cost to the recipient. Due to the high volume of orders, to the best of our understanding, we expect our partner to finish shipping all orders in the next few weeks. The current most accurate estimated shipping date is shown on the product detail page. We apologize for any inconvenience this may have caused anyone. Rest assured, we have not forgotten about any and all existing orders and our teams are doing everything possible to expedite the process. As usual, anyone currently waiting for a shipment may review their order at any time by going to your transactions page here: https://drop.com/transactions Please feel free to reach out if you have any additional questions.