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Trouble with connecting Doio triple knob macropad to my computer because of a driver error

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Just received my Doio megalodon triple knob (KB16-01) and plugged it into my laptop, but it seems like the device isn't even recognized and QMK toolbox tells me that there is a driver error. Tried looking everywhere for a driver download for this keeb but there seems to be none. Watched tutorials on getting the software for this and everyone seems to just plug their keeb in and flash it no problem... I hope someone can help me with this!
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Have you taken a look at the KeebMonkey wiki page for these macro pads? I'm only familiar with the VIA (also works with Vial) procedure they outline there, which requires a specific .json file to be sideloaded. If you haven't tried this already, would that be a workable solution for your case?
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