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Two weeks without parcel update after it shipped?
Hello, I'm not sure where to ask for this so I'll try here.
I ordered a Rohan Keyboard+Mousepad 2 weeks ago, on the 12th of Dec.
I received an e-mail saying it was shipped on the 15th so, pretty fast.
But ever since then, no news. The last update on the DHL tracking website says
"PROCESSING COMPLETED AT ORIGIN" on the 18th, which was more than a week ago - Google tells me that it means "parcel left the country of origin" (i'm ordering from France).
I've tried asking customer support if they could track it down or give me at least a broad estimate of when I ought to expect it, but no answer so far.
I understand shipping might take some time with the holidays and all, but if it was shipped around two weeks ago, shouldn't it have arrived by now? And whats up with no parcel updates for ten days?
Sorry if I asked in the wrong place, with no customer support answer I'm kinda getting worried.
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keyboard_arrow_downHubertTheMad
204
Keyboard Club Member
Dec 27, 2024
Sorry to hear about your issues. You'll hear back from support for sure, it may just take a few days. When did you send your email?
HubertTheMad
204
Keyboard Club Member
Dec 28, 2024
AlexDualityYeah, one time in the past, I waited for 3-4 business days, but I usually get a response within a few business days for sure.
I don't know if you'll get one by Monday since it's the weekend, but I hope they get to you soon!
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Two weeks without parcel update after it shipped?
Hello, I'm not sure where to ask for this so I'll try here. I ordered a Rohan Keyboard+Mousepad 2 weeks ago, on the 12th of Dec. I received an e-mail saying it was shipped on the 15th so, pretty fast. But ever since then, no news. The last update on the DHL tracking website says "PROCESSING COMPLETED AT ORIGIN" on the 18th, which was more than a week ago - Google tells me that it means "parcel left the country of origin" (i'm ordering from France). I've tried asking customer support if they could track it down or give me at least a broad estimate of when I ought to expect it, but no answer so far. I understand shipping might take some time with the holidays and all, but if it was shipped around two weeks ago, shouldn't it have arrived by now? And whats up with no parcel updates for ten days? Sorry if I asked in the wrong place, with no customer support answer I'm kinda getting worried.
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