ltopper
1112
May 9, 2017
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@Jude00 I hear all of your points and we're working very actively to improve this.
We recently discovered an issue in the algorithm which generates the emails which didn't prioritize drops that were launching that day in communities you were interested in but perhaps at a lower percentage of interest (based on interaction) than other communities.
As an example, if you were heavily interested in Watches (based on pageviews, purchases, etc..) and then also had subscribed to 13 other communities, we would first try to fill a quota of products based on your interest in Watches, which means you may get 5 products from Watches, which may then bump out a few products of say the 13th community you're subscribed to which could have been newer.
We have a fix coming out for this specific problem in the next couple of weeks and I appreciate your feedback as well as your patience.
In terms of the algorithm, we will also be working on: - Increasing personalization to reduce staleness based on whether or not you've already viewed a drop (to your note above) - Improving the signal inputs which dictate which communities we think you may be interested in - Potentially increasing the number of products that are sent (yes @JessOpals we will be careful to ensure it doesn't get overwhelming, and sustain a tenant of freshness & relevance)
Please feel free to reach out to me with email suggestions via this thread whenever you like.
May 9, 2017
Jude00
15
May 9, 2017
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I am pleased to hear this, obviously, Louis. Your explanation makes perfect sense; y'all's emails to me currently repeat drops in the community I happened to buy the most from so far to the exclusion of other subscribed communities.
To be honest, I'd still rather have the option to switch an extremely straightforward algorithm to send each drop exactly once, but the changes you've outlined would go a long way.
May 9, 2017
ltopper
1112
May 9, 2017
bookmark_border
Totally hear that point. It requires a deeper level of personalization to accomplish that as many members only open their email 1x / week and ideally it contains many of the relevant products which are currently live.
We will certainly look into forking the algorithm for heavily engaged members vs. casual engagement to see if there are improvements to be made where we can balance the needs of both styles of interaction.
May 9, 2017
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