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Showing 1 of 10 conversations about:
oldthor
40
Sep 13, 2017
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Latest update still not delivered!!! Wow! Can Fedex really be this incompetent! Going to wait another day or so then request a refund or re-ship
Atomkinder
123
Sep 14, 2017
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oldthorIt would be nice to get a USPS option in the states. A USPS package takes three days max from anywhere in the country to me (pretty much dead center of the lower 48), but FedEx is taking a solid seven days to get me socks from Massdrop. Meh.
oldthor
40
Sep 14, 2017
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AtomkinderCouldn't agree more. My shipping nightmare is still going on with Fedex. I still can't believe a package shipped from what is a few hours drive from my home has at this point been in transit for 7 business days and has missed 3 different delivery schedules. A new delivery date of tomorrow is scheduled , we'll see how that turns out. FedEx is absolutely turned out to be the most incompetent delivery service I can think of and has made it impossible for me to even consider another purchase from Massdrop unless I can be assured Fedex will NOT be the shipping method
ElectronicVices
2937
Sep 22, 2017
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oldthorAllowing shipping options will increase the cost of products on this site... I for one am comfortable with Massdrop choosing the best option for each drop to keep prices down. Those headphones you got were shipped for free assuming they were the K7XX...
oldthor
40
Sep 22, 2017
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ElectronicVicesGuess your entitled to your opinion but there is NO such thing as "free shipping" it's factored in to the price. Having other options for those that don't want unreliable long shipping times is also not stopping Massdrop from still offering "free shipping" to customers who would rather deal with an unreliable method in order to save a pennies. As for me I simply will shop elsewhere as I'm not so desperate that I'd rather save a few pennies and continue dealing with a company so unreliable as Fedex . As a customer it's my choice just as you have a choice to continue purchasing and waiting and saving your pennies. Some people will endure anything to save few cents , I'm not one of those consumers
ElectronicVices
2937
Sep 23, 2017
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oldthorAre you really going to argue semantics on "free shipping"?!? The cost statement is not an opinion.. it's a fact when it comes to shipping logistics and real world constraints. Appears you've come to the right conclusion, this site is not for you.
oldthor
40
Sep 23, 2017
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ElectronicVicesHow does offering paid alternatives to crappy free shipping increase your cost ? As I said you may prefer a free option no matter how long it takes and that's fine but not everyone is so concerned about saving that last cent that they wouldn't at least like to see a paid shipping option. Not everyone shops here exclusively to save any amount at any cost, you might but others don't.
ElectronicVices
2937
Jan 4, 2018
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oldthorWas curious about endorsement on an old thread and missed your reply before so thought I would answer now. Allowing options for shipping would increase overhead in many ways... examples would include:
1) Labor or software costs associated with changes to the site, accounts receivable/payable and inventory/tracking systems. 2) Loss of bargaining power for known quantity large volume shipping 3) Increased customer service costs as people experiencing issues with a wide variety of carriers will still reach out to Massdrop Support. Communicating with numerous shipping service departments would be less efficient than a singular or limited shipping carrier.
And where did you get the basis to assume I shop here exclusively? I make purchasing decisions in a fairly straightforward manner. I buy from the vendor with the best price, who will get me the product I want/need , provide a service level commensurate with the item I am purchasing while delivering it in the time frame that I require.
I've received packages from just about every carrier imaginable and they all suck in one form or another. The variance is always the employee delivering/handling your package and in this particular case you drew the short straw. Don't blame Massdrop, shit happens!
1) Labor or software costs associated with changes to the site, accounts receivable/payable and inventory/tracking systems. 2) Loss of bargaining power for known quantity large volume shipping 3) Increased customer service costs as people experiencing issues with a wide variety of carriers will still reach out to Massdrop Support. Communicating with numerous shipping service departments would be less efficient than a singular or limited shipping carrier.
And where did you get the basis to assume I shop here exclusively? I make purchasing decisions in a fairly straightforward manner. I buy from the vendor with the best price, who will get me the product I want/need , provide a service level commensurate with the item I am purchasing while delivering it in the time frame that I require.
I've received packages from just about every carrier imaginable and they all suck in one form or another. The variance is always the employee delivering/handling your package and in this particular case you drew the short straw. Don't blame Massdrop, shit happens!
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