I ordered the "Ready-to-Ship" EMU bamboo headphones on 11/13 (see Photo), with an estimated ship date of 11/18. This headphone listing is now in a preorder status, with an estimated ship date of February 14. It seems these headphones will not be shipped anytime soon, so I need this order canceled or substituted. I've contacted customer support four times, and all they have stated is "It can ship anytime" or "We will look into it." I specifically ordered a ready-to-ship item because it is a gift. My kid's Bday is approaching, and I'll need to purchase something else. What do I need to do to cancel this order? I'm fine with substituting this order for the more expensive EMU Detachable headphone that lists "Ready-to-Ship" if it actually ships as listed. Please assist with this seemingly simple request.