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Showing 1 of 133 conversations about:
Changes in Several Drop Communities and Interests
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Drop
SantiagoDraco
611
Sep 26, 2019
I'm going to be blunt. Drop is dead. The fall started when you changed your name. Then you ruined the site, it's a complete and utter mess to navigate. Seriously if you guys survive as is I'd be shocked. I was a huge MD fan but something happened, I can't put my finger on it. You either hired someone who took over and "knew better" or you simply lost your way. You took your core value proposition and turned into another mass merchant trying to compete with Amazon. It was a huge mistake.
As I've said in other posts this is the first time I've been back to MD in at least 6 months. I never look at emails for new products because it's the same old crap knives and a few other things. Is Drop now all about knives?
You are dropping communities because the name and site changes have turned off pretty much all of your customers. Those of us who were loyal and checked regularly do not do so anymore. If you think that this massive exodus of loyal customers is a good thing you are nuts. Your niche is what made you and now you've tossed that out the window for this.... obscure direction that smacks of someone coming onboard and taking over and trying to recreate the wheel in their own image and completely ignoring what made MD great.
I want to see you guys survive as I truly enjoyed the MD back in the day and spent probably over 5-6000 dollars with you. Maybe more. Over the last year you know how much I've spent? Zero. My plans to spend more? None. If that doesn't bother you then you are simply waiting for your site to die and don't care.
I may sound harsh but it seems that the only way to communicate with stubborn people is by being harsh. Take it for what it's worth. It saddens me to see what has become of MD.
SydneyPaula
42
Sep 28, 2019
SantiagoDracoThat was everything I was thinking but you said it much better than I could, thank you! I'm so disappointed with what's happened to Massdrop. Ever since I downloaded the app to my phone the site has gone downhill. It was/is a nightmare to navigate and now that I know the quilting community is gone, then so am I. I'm uninstalling my app as soon as I sign out of massdrop. Awww I'm sad that it's gone. It was great while it lasted and that's even with increased shipping prices to Australia so that's saying something.
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