Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
She really liked my HD558's, and my HD6XX's in terms of comfort/fit etc, but she is by no means an audiophile or cares much about audio quality. And, both of those phones are open - we're looking for over the ear headphones that are closed back and/or isolating. They do not need to be actively noise cancelling, but they should block ambient noise decently.
She will be driving these directly with her phone/tablet - so these need to have an 1/8" TRS plug, and, need to be sensitive enough, to not outright require an external amp, like my HD6XX's surely do.
Audio quality is not a top concern for her, - a lot of times they will be used for listening to things like Youtube blogs and cooking shows, not even music/movies etc. So I would like these to be relatively inexpensive, say $75 or less? That's what I got my for HD558's for and the sound quality /sensitivity/fit/finish on those was more than sufficient for her. In fact, I would have just given her my HD558's if they were closed and not open.
As she is a lady, and a girly one at that - bonus points if these are "pretty" or "girly" or at least available in girly colors like purple/pink/teal/green etc.
Folding/portability, is not a requirement but would be nice.
Thanks in advance for any suggestions!