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Forum feedback
Ever since Drop moved to the new layout, there's been some issues with community feedback and how it's reported to the parties involved -- and the primary theme among these issues are that community members aren't seeing all the likes and saves and replies that their content is actually generating from other users within the forum. The email notices we get that someone's liked or replied to a post, the likes and replies we see if we click on the alarm bell icon, and the likes and replies we see if we actually go to the page and bring them up -- more often than not, these numbers are at odds.
For example, if I click the bell I see this:
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keyboard_arrow_downreswright
3852
Apr 16, 2020
Oh, and this crap?
(Edited)
JustinLai
53
Engineer
Feb 14, 2020
@reswright I can shed some light on a couple of the concerns you've surfaced.
Regarding the inconsistencies you're observing between number of people who've endorsed your content in your notifications and other locations... that's a bug. Slightly embarrassing, it'll be fixed soon.
Concerning why you may be missing some social content emails, as you pointed out, it's essentially to reduce spam. We established limits on how much of a certain messaging type we send out to users within a given time period, so it's true that an email may not get sent for every individual endorsement, mention, or reply you receive. Especially true for those of you that make popular content.
We're definitely not perfect and there's a lot of improvements to be made. Surfacing good content and making everything more accessible is surely one of those areas. We're all reading posts like these and taking in your feedback as we continue to develop the website and the community, so keep 'em coming.
reswright
3852
Feb 14, 2020
JustinLai"so it's true that an email may not get sent for every individual endorsement, mention, or reply you receive."
This is a woeful understatement and I expect you must understand that it is so. I mean, thanks for speaking up, but why'd you bother? To suggest that this was a matter of people missing an email here and there? It isn't.
This is an issue of only occasionally getting the one out of many that your system would otherwise generate. I seem to get lots of sales email from Drop trying to sell me something, so I know you guys aren't really limiting all email -- you're just limiting community related email, and not even saying so until someone speaks up, which is distinctly sketchy behavior. Some people call that soft power, but no one calls it brave.
just reframing it: you have a menu that allows members to control what sort of messages they can get, and hence already have the means at hand to let people choose what’s spam to them and what they want to see. If it’s about bandwidth there are better options than simply not sending stuff w/o letting folks know otherwise.
I would counsel you to try and game your community a little less and embrace their behavior a little more. Don't suppress content and don't let 'bugs' linger that sure seem like they're underhanded features. If it gets so far that someone has to go to an outside source to document that it's still happening, nobody wins that one.
(Edited)
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