Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
Since everyone here has been super helpful, I wanted to ask for advice on purchasing a dedicated headphone amp.
I currently use the Dragonfly Red as a DAC/Amp at work, and while I love it I think I could probably get better sound by using the Dragonfly as dedicated DAC and running it into a standalone headphone amp.
My main set of headphones are Beyerdynamic T1 2d gens. I will probably also use the amp to power my Hifiman 4XX and Sennheiser 6XX.
My budget is flexible, part of my question is whether its worth it to invest big money (over $600) in an amp -- the consensus is that there are diminishing returns.