Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
To get ready for what some describe as hearing God, I have started investing in supporting systems, such as :
Schiit Modi 2 multibit
Schiit loki eq (yes, i like to eq ever so slightly)
Schiit magni 3
Littledot MKii with Voskhod tubes
Various cables
The "support" system, with shipping and custom duty is est USD1K. Yes, a sold state AND a tube system so that i can hear both worlds.
All this to get ready for a US200 headphone... something doesn't feel right.
The littledot is the only thing that has arrived so far and is currently running my trusty HD25-1-ii and sometimes my UE triplefi IEMs (my go-to travel bose qc15 and sony bluetooth headphones sound like crap on any system) I already like how things sound, and as time goes by, getting suspicious on just how MUCH better things will be with everything hooked up.
(No DAC yet so running through a very old audiotrak amp used as a preamp from PC 3.5mm out)
And is my setup a good match for an "upper" range of headphones?