A very opposite experience for me. I too ordered the HiFiMan 4XX. In fact, I am using them right now! My time with DROP has been wonderful. One thing for sure, this process cannot be rushed. Log in, sign up, browse, suggest, order, wait, receive. In fact one DAC I became a part of shipped way earlier than I was told! Its arriving this Monday, tomorrow. They will get back to you. The Covid-19 has put quite a strain on everyone. No need to cancel, just have some more patience is all. In the last 3 years I have been involved with Drop I have so much love for what they do. To make exclusive products that might have been done differently. To make products more affordable. It all takes lots of time from the Design to the Drop. Its a free service too.