Delayed shipping common?

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May 21, 2020

Well, I did get an email that they were shipped yesterday from their international warehouse. Not too sure where that is, but they say in normally takes 3-4 weeks. Don't know if that is from yesterday or date of order and USPS does not have it in the system yet. Email from Amy at Drop was nice, and mentioned that I should let them know if I need to use the 30 day return policy. We will see in what condition they arrive in. I'm starting to think that purchasing directly from the manufacturer might be a better way to go in the future. Support should be better, even at the slightly higher price. I'm not giving up on Drop yet, but will see how this one plays out. I really wanted to attend Axpona and purchase there, but Covid 19 closed that one down. Didn't want to wait till next year for my 1st pair of Planers, so fired the canon early. Hoping for the best.

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Jun 2, 2020

Mine are due to hit on Thursday. I returned the PM50 Andovers as they did not satisfy. It hurt as the build quality was top notch and the service seemed up there as well. Hopefully the Drop phones will work out.

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Jun 4, 2020

MungoParkJust showed up today and I am please with the sound quality. Much better than the Andover PM50s. Very nice.

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May 21, 2020

Just simply open a case via email.

jtitman

May 21, 2020

I'm not impressed so far. What company takes 4 days to ship a small box?

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jtitman

May 21, 2020

Actually, paying for something and getting poor customer service does bring out negativity. In a lot of people.

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May 21, 2020

jtitmanMoney cannot buy total happiness, close, but emotions come first.

bsdonovan91

May 17, 2020

I got a ship date of 5-20, however I put in the wrong address. I contact CS to fix the address, same response you got 5-7 days for a response, when thats after my ship date? I wish they had an easier form of contact, like an actual chat box.

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May 18, 2020

bsdonovan91I feel your pain.

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May 21, 2020

MungoParkLuxury pain? Seriously, just take a step back and look at the big picture my friend.

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May 17, 2020

A very opposite experience for me. I too ordered the HiFiMan 4XX. In fact, I am using them right now! My time with DROP has been wonderful. One thing for sure, this process cannot be rushed. Log in, sign up, browse, suggest, order, wait, receive. In fact one DAC I became a part of shipped way earlier than I was told! Its arriving this Monday, tomorrow. They will get back to you. The Covid-19 has put quite a strain on everyone. No need to cancel, just have some more patience is all. In the last 3 years I have been involved with Drop I have so much love for what they do. To make exclusive products that might have been done differently. To make products more affordable. It all takes lots of time from the Design to the Drop. Its a free service too.

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jtitman

May 21, 2020

Hyp, What department at Drop do you work in?

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May 21, 2020

jtitmanPlease man child show some respect, ehh?

itsamepe

Sennheiser PC37X randomly goes bad after disconnecting the cable ?

Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...

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Trying to buy some gear off Drop for the first time. I was told I would receive an email with a welcome to drop $10 off promo. I never received that email. Drop was able to send me emails for my login token and email for Password update. But for some reason the $10 off coupon was never sent to me.

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