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Showing 1 of 17 conversations about:
Let’s talk about International E-Commerce Shipping!
By
Kevin
rrf5
6
May 18, 2023
> There’s a common misconception that International shipping at Drop is “slow and awful”
You've done literally nothing to explain why this is a misconception.
All you've done is post a bunch of data about your own shipping times, with no comparison to other similar providers.
Obviously your shipping times being awful is generally meant in the context of "compared to other providers".
Attempting to bury people with the details of your logistics chain provides literally zero evidence that Drop are not slow awful.
If you're going to tell people they're wrong, at least provide pertinent information, not just useless minutiae.
You should try having some pride, by taking some responsibility (as a company), and addressing a very real issue.
Here, let me give you an example of why you are wrong - taking Australia as an example:
> Virtually no orders are delivered in less than 7 business days, with the majority in the 11-15 day bucket
Compare this with another retailer, chosen randomly, doing shipping of headphones internationally: Brainwavz:
> HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITH STANDARD SHIPPING:
> USA: 2 - 5 days
> Australia: 2 - 5 days
Wow, look at that? It looks like Drop takes literally 3x longer.
So yes, Drop are slow and awful.
Notice how I didn't have to bury you in the details of logistics and supply chains? A simple comparison is all it took.
No-one doubts there are reasons why Drop are slow and awful. But as a customer, the "why" of it is not my concern. That's your job. You are the ones responsible for handling the shipping and logistics.
Pushing that burden off to the customer is unprofessional. Your approach of trying to dismiss it as incorrect is not only condescending, but borders on gas lighting.
I suspect you (Drop) are aware you are slow and awful - but simply do not care. This would be a lot less reprehensible if you didn't decide to then be deliberately unhelpful and misleading.
If you're going to make a decision as a business, you should at least have the integrity to stand behind that decision, as opposed to trying to defend it with irrelevant data.
I'll be contacting my bank about a chargeback (I can send you some details on how chargebacks work to justify this if you like).
Chris_VD
1
Oct 20, 2023
rrf5More than 3x
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