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Showing 1 of 208 conversations about:
Pre-Order Status Update Thread
By
Kevin
interstellar75
0
Dec 23, 2020
@Kevin Can you please help me? I order the HD 6xx and it had shipped, but the FedEx driver wrongly marked the package as "recipient refused" (I had a package with signature required to be delivered the same day; guessing the driver did not want to bother trying to actually deliver).
Now my package is getting returned to sender. I tried calling FedEx multiple times, but they said since this is sent via SmartPost, I cannot do anything on my end. Can you please help reroute the item back to my address as the sender?
erickong
7432
Drop Hub Moderator
Dec 23, 2020
interstellar75Have you tried contacting Drop CS?
interstellar75
0
Dec 23, 2020
erickongYes, I contacted them 2 days ago, but have not heard back yet. Since this is somewhat time sensitive to reroute while the package is still in motion, I'm trying whatever avenue I can.
erickong
7432
Drop Hub Moderator
Dec 23, 2020
interstellar75@jennychin
jennychin
368
Operations
Dec 23, 2020
erickongHi @interstellar75 ! Thanks for flagging your issue! I see that a member of our team is already assisting you. If you have any questions or concerns, please direct them to your ticket. Thanks!
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