Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 208 conversations about:
Pre-Order Status Update Thread
By
Kevin
PurpleTurple
60
Jan 1, 2021
May we please have an honest update for the dev/tty set?
We have been told:
"(Dec 9) These have arrived at our warehouse."
a very misleading partial truth.
"(Dec 15) These have begun shipping, will take appx 2-7 days to ship the all orders out."
Absolutely untrue. Because you didn't have the all orders in yet. Either a complete lie, or you drop doesn't actually know what they have received.
"(Dec 23) These are shipping slower than expected because the inbound shipment was split into two parts, so we were missing many different kits. Second shipment arrived today and we'll resume shipping in the coming days."
There are many "coming days" Just no idea at all or what?
No update for over a week. What gives? Please treat us like we actually put down money for these things. I understand there is no guarantee on the actual timeline with Massdrop. But I would at least expect the updates wouldn't be so misleading. Have some respect for your customers.
PurpleTurple
60
Jan 2, 2021
PurpleTurpleI just got an email that says they shipped... I guess I felt that in fairness I would add that here.
silentbirdie
138
Jan 2, 2021
PurpleTurplelucky i still have no update and my shipping still says oct 19th
Kevin
5435
Outreach
Jan 2, 2021
PurpleTurple>drop doesn't actually know what they have received.
It takes days to unpack, count, shelf products that have arrived. I strive to give people updates in an aggressively timely manner, and the result is that they're not always accurate. That's why I try (whenever possible) to use loose language (which people hate). When the truck pulls up and unloads pallets, I have no clue (neither does the warehouse) what's actually on them, and the packing list often doesn't match what's actually packed.
Once they start unloading and counting pallets, we start shipping. That means that we can (and have) shipped 905 of 1366 (66%) of the /dev/tty orders from the May 5th to May 31st group buy, and others are still going out on a daily basis, while others are waiting for the second shipment to be unpacked, received, and counted, before their orders can be completely shipped.
Once we start shipping, it could take 3 days or 10 days to ship out all of the packages, because our warehouse attendance rate is extremely volatile (with both holidays, and COVID exposure and avoidance). We have no negative ramifications to our warehouse staff if they don't show up because they feel unsafe or believe they may have been exposed to COVID.
I accept that our process is way worse than we want it to be, but we're working through a holiday crush of orders, with constant freight delays, using a socially distanced warehouse, that is affected by snowstorms. We also like to take some time off with to be with our families, so yes, updates are a little less sporadic from Dec 24th to Jan 2nd (given there's 7 holidays and weekends in a 10 day span). That's combination of me not posting updates, and me not being able to get a hold of the relevant people (i.e. the warehouse floor manager, or the customs brokerage supervisor, or our Fedex account rep).
Please don't mistake a weak and messy process for an attempt to deceive, there's zero benefit to us doing that. If you don't trust that we're doing our best to get the product to you that you've given us money for, please ask for a refund. I say that with no malice or ill will, simply expectations management.
That's your honest update. Happy holidays.
silentbirdie
138
Jan 2, 2021
KevinThanks for the update i also don't think you are trying to deceive I just like updates
(Edited)
PurpleTurple
60
Jan 3, 2021
KevinI appreciate you taking the time to reply.
I do not mistake the weak and messy process for an attempt to deceive. I am telling you that the update messages were deceptive. Please don't mistake what I said something else.
The messages that were written were, themselves, deceptive. It isn't an attempt. It was actual. Read them again. They are deceptive. I understand logistics are hard. I understand we have covid. I'm just asking that the updates be honest. They were not.
I'm not making a comment on your intent here. I'm just telling you flat out, we were deceived. We were deceived BY the deceptive updates. Please don't try to tell us they weren't. I ask again that you have some respect for your customers and stop trying to make your failing seem like we are asking you to be unsafe at a warehouse or something. We get it. virus danger! Be safe.
We still expect honest updates.
IF the processes make it impossible for an honest update, maybe tell us that. And maybe evaluate those processes. That's just feedback and aside from the actual issue. Please be honest, with us, your customers.
I also mean no malice or ill will. I want drop to be better, that's all.
orangetree
40
Jan 4, 2021
KevinThanks for the update Kevin. However I still don't quite understand why the newly placed orders arrived before our pre-orders. Could you please explain how you prioritise the orders?
(Edited)
keebbear
71
Jan 4, 2021
KevinI can accept any delay in delivery (1 year? 2 year? no problem). The order of delivery is a problem now. It's ridiculous to process the December order before the May pre-order.... I'd like to hear some explanation about this.
silentbirdie
138
Jan 5, 2021
PurpleTurplelucky i think mine is taking extra long because i also ordered the lost and found extras
MdotMaxson
310
Jan 13, 2021
PurpleTurpleThey have zero respect when people who just purchased orders last week have received theirs and my pre order from basically a year ago still shows no sign of shipping and no response from their support. Looks like the only thing massdrop dropped was their dignity.
MdotMaxson
310
Jan 13, 2021
orangetreeNo he won’t answer it because he has no excuse other than they literally love to shit on customers. Like they hold your money for a year then screw you and offer you a refund. At least a CD at some crap bank would have given me 5% interest to hold my money. They know full well no one who’s already waited a year will go with a refund
(Edited)
Trending Posts in Drop Hub
HoffmanMyster
Black Friday Bash 2024
It's that time of year again. We're cozying up for winter (at least here in the northern hemisphere); American Thanksgiving is right around the corner. And that means deals galore. We are kicking off our festivities a little early this year—Black Friday deals will run from November 21st through the 2nd of December. There's bound to be something here for everyone, so be sure to check them out! Black Friday Bash Details: ▪️ Promo landing page - Link to be added once the bash begins! ▪️ Bonus Rewards - Spend $250, get $20 in bonus rewards; spend $500, get $50; spend $750, get $100 (total spend throughout the event, does not need to be a single purchase) ▪️ Full list of deals - To be added after sale goes live ▪️ Giveaway - We will be hosting a giveaway this year—details coming soon Black Friday Coupon Breakdown: In addition to reduced prices, we've also cooked up some coupons for added savings this year! Nov 21st - 22nd ▪️ DCX20 - Save an extra $20 on any DCX Base Kit ▪️...
Nov 20, 2024
ulianich
Order is canceled
The order is canceled after payment, I tried to pay with different cards (Lithuanian and Finnish), also with PayPal, but the result is the same, has anyone encountered this?
Nov 20, 2024
jenny56
Web Development in Dallas: A Beginners Guide
Are you living in Dallas and interested in web development? Maybe you want to learn how to code and make your own websites. Or perhaps you're a business owner who wants to build an online presence. Whatever your reason, getting into web development can be fun and fulfilling. This blog will help beginners in Dallas understand the basics of web development, including where to find learning materials, connect with local groups, and explore job options. Getting Started with Web Development 1. Learn the Basics Before you jump into the more complicated parts of web development, it's really important to understand the basics really well. That means getting familiar with three main things: HTML, CSS, and JavaScript. These are like the ABCs of web building. You can learn about them from lots of different places online, like websites that teach you step-by-step, or even interactive platforms where you can practice coding. 2. Choose Your Direction Web development isn't just one thing – it's...
Nov 18, 2024
mkben
Drop Keyboard Club Questions
Hello everyone! I'm looking to join DKC, but I have a few questions. The first day of November has already passed. Will I still get the coupon for November immediately after signing up today (Nov. 10)? What is the definition of Mechanical Keyboard products? Will the coupon apply to desk mats? I believe it should apply to everything listed under this category? For orders under $79, the coupon will be converted to a percentage discount. Will the percentage discount apply to all mechanical keyboard items in an entire order, or it can only be applied to a single mechanical keyboard item in the order? Thanks in advance!
Nov 11, 2024
ointment3d
Drop EDC?
saw some flashlights online. Does Deop have interest in jumping into EDC gear like pocket knives, pry, flash, etc? Thx
Oct 26, 2024
OK_Scout_Robert
Mass Drop Camping supplies
Does this community still Mass Drop Camping supplies?
Oct 23, 2024
jcoffin1981
Work around for firmware/configuration update error "command not recognized"
I spent more than an hour attempting to update my Drop Shift keyboard. I'm not sure what has changed, but I was not able to do it entirely from the Drop website as I had previously done. I have most of the keys configured how I would like, but the default LED function was a very bright, distracting, rainbow wave going across the keyboard. Every time I turned the computer on I had to manually adjust the lights how I liked. Using the online version or the locally installed app, you first have to install the QMK XAP interface. You then have to flash your already configured firmware file, which can be done on the Drop website. If you are logged in your last configuration is saved under your account and you can alter what you like, so you don't have to start from scratch. So, following the instructions I selected the appropriate board, entered bootloader mode, but when attempting to flash the file, I would get an error that the C:/Users/Mike C..... command is not recognized...
Oct 18, 2024
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionFollow Drop