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Showing 1 of 208 conversations about:
Pre-Order Status Update Thread
By
Kevin
AlexPk
7198
Community
Dec 7, 2021
@Poopio @ataggart @isAnxiety @JacksonHale @aaronnn Sorry about that. The person maintaining updates departed a couple weeks ago and ownership of this post got missed in the shuffle.
As mentioned by @Nasri1089, Pixel is completed in Germany and is awaiting scheduling for shipment to our warehouse. Will update with an ETA once I have confirmation that it's shipped.
Poopio
24
Dec 7, 2021
AlexPkYeah, I don’t care. I cancelled my orders already.
JacksonHale
31
Dec 7, 2021
AlexPkAfter six rounds of delays we still have no idea when we are getting our product or if we will even have it by Christmas. It's incredibly disappointing how often Drop reflects poor leadership, communication, and coordination. The response of "if you're not happy you can cancel" is an incredibly half-assed attitude.
@AlexPk Apologizing that you forgot about the customer and then providing no real update is not an apology. Do better.
(Edited)
Impetuousx
23
Dec 13, 2021
JacksonHaleComing off as a dick doesn't help much either and won't get you what you want. The fact that you think Drop is responsible for GMK delaying keycaps is ridiculous. Yes, they could of maybe gave you and update sooner but that doesn't change the fact that GMK is the one ultimately responsible. If Drop had the keycaps in the warehouse and it wasn't moving then I could see putting the blame on them. Not to mention that they actually offer you a option to cancel a GB order which is usually never the case with any other vendors. Not sure what else you expect. Quit being unreasonable.
JacksonHale
31
Dec 14, 2021
ImpetuousxI would expect a company to keep track of their product and keep their customers up to date and informed. They said the product would be shipped to us on November 29th and did not update is until over a week later that not only did the product not ship it isn't even ready or in the country and they still haven't provided any ETA when it will ship to customers only that their DC will receive it some time mid December. You can call me out all you would like but Drop's job is coordinate with the factory and deliver a product. They had at least a month's notice that the product had not left Germany on November 1st as scheduled there's not an excuse for their lack of communication.
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