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BF_Hammer
717
May 27, 2018
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Anzial
1494
May 27, 2018
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BF_HammerThanks for posting this. A few hours ago when I checked the drop page after receiving that email from MD support, that message about warranty was NOT there, and you may notice, the same is said in MD's email as well: " If there is a warranty, this will be stated on the drop page; it looks like your monitor is not covered by any warranty." I didn't take a screenshot of missing warranty info since I'm not accustomed to such duplicity. And no, I'm not hiding any "oopses", this is the story as it unfolded. I also did say that LG informed me of 1 year warranty contrary to what MD says and that's the part that offends me, since the whole decision to splurge on such an expensive monitor was based in large part of such generous warranty period. Moreover, as MD support message indicates, there wasn't even the 1 year warranty in the first place, only 30 days which is even bigger discrepancy from what they posted in the description.
In any case, my point was not the failure of MD on this particular drop but that this sort of lies due to omission, duplicity or plain lack of information on part of MD happens very frequently on many drops. I already had experience on another drop where I thought there was some warranty and yet MD support said there's none. MD apparently makes deals with unofficial vendors who do not provide any warranty, like grey market items, and then claims that there's one like in this case. retracting statements afterwards.
Basically, I lost all and any trust in the MD as a internet store. Sure, they posit themselves as a community but that's not the way they behave.
In any case, my point was not the failure of MD on this particular drop but that this sort of lies due to omission, duplicity or plain lack of information on part of MD happens very frequently on many drops. I already had experience on another drop where I thought there was some warranty and yet MD support said there's none. MD apparently makes deals with unofficial vendors who do not provide any warranty, like grey market items, and then claims that there's one like in this case. retracting statements afterwards.
Basically, I lost all and any trust in the MD as a internet store. Sure, they posit themselves as a community but that's not the way they behave.
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I don't know what to think about this. The only quality control issue I ever had with a Massdrop purchase, I got in contact directly with the maker and had it handled in a matter of a day.