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Showing 1 of 4 conversations about:
aenohneemouse
0
May 27, 2018
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Anzial
1494
May 28, 2018
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aenohneemouseI already said that I would have NOT bought this monitor without extra warranty. So no, you are incorrect, MD promised 3 year warranty from the beginning, they only removed the statement when I received the email. You are right though, that I don't have this in writing or even screenshots for because I trusted MD to be honest and keep their word. I obviously was wrong, and this is the entire point of me starting this discussion, you can't trust MD's word since it's so easy for them to obfuscate the truth. Just look at the discussion, it's the same for both links.
aenohneemouse
0
May 28, 2018
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AnzialYes the discussion is the same for both links (because they are the same product). So with that being the case, could you not use the second link to back up your argument? (That's partially why I posted it).
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Anzial's [MD] product link (has no warranty info): https://www.massdrop.com/buy/16373/
MD named link (with 3 year warranty): https://www.massdrop.com/buy/lg-31-digital-cinema-4k-display#description
Keep in mind that I'm not on anyone's side, but companies (especially resellers) / people make mistakes "all the time" like typos, incorrect descriptions, wrong pictures. However just because it happens "all the time" the time does not mean it is justifiable nor acceptable.
The numbered link which you provided was probably using MD's numbered system at the time you purchased it. The named link was probably created after.
If MD says that no warranty is applied to items that do not list a warranty then it is what it is.
Did you ask and receive an answer about your warranty FROM the company around the time of purchase? If a community member answered the question around the time of purchase and not MD then isn't entirely at fault (they should have corrected individual [time and staff permitting] or [at the very least] posted that no warranty would be included (which would probably cause potential buyers to reconsider). Shady? Yes. Illegal? Probably not.
Perhaps at the time of your purchase, the deal that MD made with whomever they received the items from, did not have a warranty. Maybe they were / are receiving warranties for the other drops (that occured after yours).
Sucky situation, but I hope this post helps.
If the company did something like what a dealership did to me which was actually lying about a product and what you would get (gave me the "a man is only as good as his word" crap and I trusted them. They also wrote vague service reports, would not answer questions via email, and did not disclose vehicle damage on what was supposed to be a new car. Apparently if they fix it while it's "new" and it hasn't been sold yet, it's still considered new).
So uh.... knowledge is power and get everything in writing...and even when you do your due diligence, you still have a possibility of being screwed....