Our good friends over at Elgato (also part of the Corsair family) are launching a new product line today, Elgato Neo. We thought these would be a great fit for the Drop community, considering the attention to both function and form. We're very excited to be able to host this suite of creative-focused products on Drop.com. To celebrate the occasion, we're hosting a launch event of our own with daily coupon codes and a giveaway at the end! Head on over to the event page if you haven't already to check it out. All Elgato Neo products can be found on the event page linked above, or on their individual pages below—note that any Elgato Neo products purchased through Drop will get 10% back through Drop Rewards: ▪️ Elgato Stream Deck Neo ▪️ Elgato Game Capture Neo ▪️ Elgato Key Light Neo ▪️ Elgato Wave Neo Be sure to join the giveaway on the event page! (Direct link to giveaway) What coupon have you rolled so far? And as always, our usual reminders: ▪️ Drop Keyboard Club—see...
Apr 18, 2024
" For products that do not have an included manufacturer's warranty, members have 30 days from the date of delivery to report an issue. If there is a warranty, this will be stated on the drop page; it looks like your monitor is not covered by any warranty. "
Now from this message it appears that the description of the monitor does not have any mention of warranty. In fact, it has been changed to remove any mention of any warranty even though it was there 2 days ago, when the monitor died. I checked it on purpose and my mistake was not to take a screenshot to that effect. However, if you search the discussion for that drop (https://www.massdrop.com/buy/16373/talk#discussions), you will find some people mentioning that this monitor does include 3 year warranty (https://www.massdrop.com/buy/16373/talk/1631418). I took a screenshot of that in case MD decides to go through the discussion and erase any mention of the warranty.
This is an expensive piece of equipment and I would've never bought it without an extended warranty period, which was promised by MD at the time of the purchase. However, when push comes to shove, MD conveniently forgets any of its promises and avoids any responsibility for the product they sell. I did contact LG but those guys actually said that this monitor has only one year warranty.
Bottomline is: MD can not be trusted about anything they say regarding products they sell. They frequently post erroneous or incomplete information, there was even a drop without ANY description whatsoever. In most cases they try to provide the correct information, but they do NOT stand behind their own words, preferring to hide and distort the available information instead. This will be my last time dealing with this site, and I do not intend to come back here any more. Thanks for nothing, MD.