Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
My (probably ill-informed) question is this: would anyone out there happen to have any insight as to its performance as a DAC/amp? My casual googling has been unable to unearth any mention of its use in this manner, or or an actual DAC that may or may not be inside. But... there's got to be one in there, no? The Xenyx mic preamp has a decent reputation, but that's about all I've seen about it. I'll be getting it either way and will provide some commentary after I do, but I was just wondering if anyone out there has tried this and failed or not failed.
Thanks!