Refusal to take responsibility.
Hi, Just thought I would make a note here of your handling of my issues. I ordered a pair of HD6xx headphones and then earlier today recieved the package. I drive to go and get it, as I like in the UK I had to pay import tax and handling fees. These total £47.92. The breakdown being £35.92 in tax and £12 in fees. These taxes were calculated of the shipping label of the box, which marked the shipment as the 6xx headphones of $199 value. Before leaving the parcel depot, I open the box to find a $35 lord of the rings mousepad. So now the problem is not only do I not have the headphones, but you have marked the shipment wrong so I have paid £47.92 fees for the handling of the mousepad. Which would have acrued £0 of fees if marked correctly as it is under £135. I go back to the desk but as I have already paid the fees I am unable to reject the shipment, but as the box said 6xx, there was no way for me to know before opening it. I contact support and they offer me a replacement, which...
Jan 17, 2025
- Tried enabling aptX codec then AAC codec in Bluetooth Explorer, a developer tool for Macs, which some people claim helps performance, but it didn't help.
- Tried using a cheap $20 earbuds / AirPods ripoffs. It didn't have the same issue and played even short, intermittent sounds like notifications fine.
- Tried using Bootcamp to use Windows. The audio was clipping like crazy, even during sustained audio playback, and was unusable.
- Tried using Bootcamp with the cheap earsbuds. It also had extremely bad clipping. I think the Bluetooth stack for w/e chipset Apple uses must just have horrible drivers in Windows?
- Tried pairing with my iPhone and iPad. If I go to the Sounds preferences and play some of the demo sound effects for things like text message notifications, it's badly clipped off too.
- Tried pairing the cheap earbuds with my iPhone and iPad. There are no audio issues, and every playing back short clips like notification sounds work fine with no clipping.
- Factory reset the headphones multiple times. Reset to original firmware. No improvement.
Any ideas? My only other option before returning these headphones is to visit Best Buy and see how they sound paired to other non-Apple machines. And to state the obvious, yes, I did try both wired (3.5mm and USB-C) and those sound fine with the same headphones. Thanks