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Gavlar
1
Apr 2, 2024
checkVerified Buyer
Arrived faulty. Drop not helping to remedy. Sound great when I can get them to work.
The Vega 2020's arrived and the left earpiece produced no sound. I moved the cable and it worked intermittently. I have since been trying to return them to be replaced but the links that Drop sent do not open. I have just received another email saying they can't help me because they can see the attachments. I have sent them a screenshot of what I receive when I try to open the attachments and I'll attach it here for anyone to see. This is my first order from Drop and I'm currently feeling like they are either extremely poor when it comes to customer service or they send out faulty goods and then give you the runaround until you go away? We shall see but for now. I would definitely not recommend purchasing from Drop. I wish I hadn't bothered as I've wasted hours trying to sort this.
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Recommends this product? No
Arkham6
0
Apr 18, 2024
GavlarI reached out to Drop support and they said to contact Campfire Audio who have responded to the service request. Have you tried that? This was the email I used. support@campfireaudio.com
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