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stepsten
40
Dec 4, 2018
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Received yesterday. Got a defective LED in the underlighting in the front, right under the down arrow key. Reached out to customer service last nite...will see how this goes. ** update** just got an email from customer service (quick response), and there's still inventory, so they'll ship out a new unit. they opened up an RMA, and emailed a UPS return label for the defective keyboard. fingers crossed on the replacement... **update 2** got the replacement unit today (9 days after the original unit arrived), and looks good so far. will play with it for a bit and then send back the original unit. thanks to massdrop for taking care of the issue quickly.
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(Edited)
Dec 4, 2018
Seby
43
Dec 5, 2018
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Just curious, if you have the keyboard still have you tried loosening the screws? I know it's not the same area as the others usually have when their LEDs are broken but it's worth a try.
Dec 5, 2018
stepsten
40
Dec 5, 2018
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i had not...just tried, and no go...
Dec 5, 2018
Seby
43
Dec 5, 2018
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Oh no :( Sorry I don't have any ideas past that one.
Dec 5, 2018
stepsten
40
Dec 5, 2018
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heh...no worries. it was worth a shot. it wouldn't be as bad if the problem LED was in the back, but it's RIGHT THERE...
Dec 5, 2018
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