Drop + Ultrasone Signature X Headphones Reviews | Drop

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$299

Drop + Ultrasone Signature X Headphones

Audiophile

Showing 1 of 28 reviews about:

Drop + Ultrasone Signature X Headphones

Loved-It-Till-It-Broke

Nov 22, 2023

Activities:Casual Listening, Gaming, Movies & TV

Music Genres:Classical, Country, Electronic, Hip-hop, Jazz, Metal, R&B, Rock

Verified Buyer

These Headphones Sound Amazing! I Loved Them Till They Broke In Only 5-Months!

If your an basshead like me, then you will appreciate the amount of bass power these cans produce. The base gets down super low, brings on the thunder, but also the bass hits hard and punchy, which is great for rock music. The can's are fairly comfortable, since they upgraded the pads, since the original production runs. Fairly good isolation, which helps with bass response. But the cans also had the ability to produce some good highs, while keeping the mids mostly flat, preventing boomy sound. Overall soundstage is also surprisingly good to hear in such a closed back can. These can's are a basshead's dream, while maintaining some quality audiophile sound. Having said all this however, these can's have about a 5-month lifespan of heavy use. I never mistreated these can's, they never fell off my head, I never smacked them with anything. All I have ever done was simply, put them on, take them off. I'd like to clarify, that the can's still work, and produce amazing sound! However, when I was putting these on today, the right side plastic hinge cracked in several places. There is no telling how long this hinge is going to last, before its gone for good. All that plastic creaking, which sends chills up ones spine, when these can's are new, was apparently and indicator, as to the type of build quality these can's have. I would have expected a 200+ dollar pair of can's, to last longer then a cheap 50 dollar pair. IMO, both Ultrasone and Drop have no business selling these can's for 200, the build quality isn't worth it! When I contacted Drop, to get a refund, or utilize some form of warranty, Drop felt it best to consider that a pair of cans cracking in the hinge after only 5-months, was not to be considered a defect. Infact, they went so far as to claim that its accidental damage or customer misuse. I know, can you believe that? The ordasity of these people! Apparently, just putting headphones on is considered accidental damage or misuse. Just yet another company, who doesn't want to own up to their shoddy quality, and make good on a claim. Its all about money with Drop, they don't want to do what is right. Well, thats going to hurt them in the head, because I WILL NEVER BUY FROM DROP EVER AGAIN! You lost a customer Drop, and Ultrasone is on my crap list now too. Take my advice, stay away from both brands, and this headphone model.

Recommends this product? No

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amycs

116

Admin User

Nov 22, 2023

Loved-It-Till-It-BrokeHi @Loved-It-Till-It-Broke Thank you for taking the time to write your review. We are sorry to hear that this was not handled accordingly and have passed some feedback over to our CS team for improvement. We've just reached out to you and hope to get this resolved quickly.

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Batorok

Nov 25, 2023

Loved-It-Till-It-BrokeWas contemplating these cans after watching badseedtech's video but that response you got from Joseph is just the embodiment of company greed. You slap your company's name on a $200 product and tell customer that they broke the headphones from using it for 5 months is so messed up but very on brand for Drop. If you look at the admin's response to op you can see that cookie cutter spiel of "lemme speak to my people so we can be better." Just say you'll replace their headphones, that's how you can resolve this quickly.

Loved-It-Till-It-Broke

Nov 25, 2023

BatorokI 100% agree with everything you just said. The good news is, after writing my review, a CS manager took another look at my case ticket. They actually agreed with me this time, and sent a return shipping label and rma sheet. I've since sent out the package yesterday. Hopefully once it arrives back to them, they issue my refund. I'll update again to let folks know when I receive it. Since then I ordered a top of the line luxury pair of Headphones. Specifically Denon AH-D9200 Flagship. The Denons will last me rest of my life. I've learned a lesson, buy the best, but once, cry once, happy for life.

inmytaxi

175

Nov 25, 2023

Loved-It-Till-It-BrokeOnly people with no morals would not replace them the first time.

Loved-It-Till-It-Broke

Dec 8, 2023

inmytaxiThe headphones completed their return a full week ago, and I made sure to inform Brent of this. He told me that their warehouse was undergoing an inventory check, and that it would take a week to complete that. Then he went on to say that once that is completed, then the headphones are confirmed to be received, he will issue the refund. It has now been at least 8-days since that conversation, and I'm still waiting on my refund, that means this mess has been going on for a total of 2-weeks now. If I don't receive my refund soon, I'll have to get PayPal involved by opening up a case with them for request of refund. I'm trying to work with the company, but their dragging their feet on this and I've trying to be patient, but only so much patience I have for this.

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Loved-It-Till-It-Broke

Dec 15, 2023

Loved-It-Till-It-BrokeThis is Drops response to me 2-weeks ago..

And this is the response I just sent now, 2-weeks later.

So this is where we are at right now. I'm sorry that it had to come to this, but Drop leaves me no choice. As I said in my email response, if I don't receive a refund in 24-hours, I will be getting Paypal involved. The only good thing that came out of all of this, is it unvails who Drop are as a company, now everybody knows that they should be avoided. At least, thats my recommendation.

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Loved-It-Till-It-Broke

Dec 15, 2023

Loved-It-Till-It-BrokeLatest response from Drop today...

So the question is, what would you do if you were in this situation? Continue to wait, giving Drop the benefit of the doubt, hoping that Drop is being truthful about the situation. Or would you escalate this further? With Christmas on the way, I'd personally consider it a gift in itself, if I got the refund I requested from Drop by the time Christmas shows up. And keep in mind folks, its not just about the 216 dollars in itself, but in January, the 6-month window will over, and I'll get charged interest on something I no longer own, and thats not right. I am truly at a loss at this point. I'd like to think that I have been pretty patient, literally weeks now, and I am told I have to wait more due to a backlog.

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Loved-It-Till-It-Broke

Dec 19, 2023

Loved-It-Till-It-BrokeWell, merry effing Christmas to me, I get the pleasure of being a victim of fraud, by the company Massdrop. They played mind games on me in email, dragged things out, with the full intention on insuring that it went past Paypal's 180-day dispute resolution window. I didn't realize what they were doing, if I had, I would have contacted Paypal sooner. So, I got the pleasure of being screwed by Drop for a whopping $216.52 for Christmas. There is literally no help for me, nobody seems to care. And when January hits, I get to experience a double slam, as I get hit with the complete 6-month window interest for this purchase. I had no idea just how much of an evil company Massdrop was, otherwise I never would have ordered from them. Hey, I might get the pleasure of being homeless next year too, and you can thank Drop for helping that to happen. That $216.52 would help me to make my rent payment, or how about that whopping 500 dollar water bill I got to pay cause of a broken city water meter. My life is falling apart, Drop don't care, and neither does Paypal, oh how convenient for them. My Christmas is already ruined, I truly hate my life right now.

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Loved-It-Till-It-Broke

Jan 12, 2024

Loved-It-Till-It-BrokeAfter so much time went by, (far more then I was told to expect) I thought I was never going to ever get a refund from the company. I gotta say, it was quite a major surprise to me when a refund notice from Massdrop popped up yesterday. They did put me through a lot of stress, at a time when I didn't need more stress. But I will have to give them credit where credit is due, they did finally issue the refund, just in time before the interest window collapses too!

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Phorte

Jan 20, 2024

Loved-It-Till-It-BrokeGlad to hear you got the refund! Curious: how do these compare to your new Denon AH-D9200?

Loved-It-Till-It-Broke

Jan 20, 2024

PhorteThank you Phorte, I am too! You asked, how do these compare to my Denon AH-D9200's? (1) The Denon's have a much better build quality for starters, all metal headband, durable metal, built like a tank, with genuine leather in a woven pattern, for the headband cushion. The cups are made out of bamboo wood, which is great, because its considered a stable wood, and it can take temperature and humidity differences then other woods out there, and it looks excellent, with a nice real metal logo placed onto the wooden cups. (the company does this by hand BTW!) Gotta love Japan, the traditional arts. Unlike the the headband that uses genuine leather, the cup pads are made out of a higher end pleather, which supposedly resists sweat and can hold up better, so far I haven't had any issues with the pads since I got the Denon's last November, I just clean them with a baby wipe, then dry off with a baby bamboo soft cloth. Which reminds me, I need to clean my pads again. (2) Unlike the Sig X's that use a standard copper core audio cable with a single connection point, requiring super thin wiring to run through the headband to both cups, the Denon's use oxygen free silver core cabling, and it uses 2 connection points for each cup, so no super thin wiring that can break required, for running through a headband. (3) I will give it to the Sig X's for having overall more thunder power in the sub bass range. Having said that however, the Denon AH-D9200's, have much more detailed sub bass. So sure, you may not feel it in your chest like you can with the Sig X's if you boost the bass to +10DB. But if you boost the Denon's to +10DB as well, you still can get a lot of sub bass out of them, enough to satisfy any basshead, since they do use 50mm drivers as well. But as I said, the Denon's have much higher end sound, where the bass is much more detailed, and the bass hits when its supposed to hit, and it doesn't get muddied like cheap can's do, where the bass sounds like malasas. The Denon's have good separation, and spatial imaging is pretty decent for a closed back can. The spatial imaging in the sig x's was pretty much not apparent, and you were lucky to get good separation. The Denon midrange is kept fairly flat, so there is no boomy sound, which is something that I don't like in many cheap can's. And while many reviewers found the high frequency range to be just on the edge of uncomfortable for some, for me the high frequency range was muffled. (Possibly due to my setup) So I razed the high frequencies to +2DB, which corrected the issue. (4) I am powering my Denon's the same way I did my Sig X's, off an S.M.S.L SP200 AMP. But the Denon's are easier to drive believe it or not! The Sig X's are a 32-OHM can, but the Denon's are a 24-OHM can. So any desktop AMP that can provide 2-watts or more into 24-OHMS, should be able to drive the Denon's with ease. Where as with the Sig X's, I would have recommended at least 3-watts or more per channel into 32-OHMS. (5) I'm also running through an S.M.S.L M200 audio processing DAC, and using a vintage Realistic 12-band hardware equalizer unit to process and tune the sound. While the cost of the Denon Flagships is a tough pill to swallow, (Believe me I know) it was certainly worth the purchase, best decision I have made, since I became an headphone audiophile. You can get them cheaper used BTW, but be careful where you buy used. (6 Final Thoughts) Since the build quality of the Sig X's is resulting in massive levels of returns, or thrown into the garbage E-Waste, it is quite clear that the Sig X's are not worth the money, (and they went up infact!) and really should be avoided. Even the Foxtex flagships would be better then these things too, and they are known for quality sound as well. But I personally would recommend the Denon AH-D9200's.