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Showing 1 of 1922 conversations about:
Will
8470
Chief Product Officer
Nov 19, 2013
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Rambonobo
211
Nov 20, 2013
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WillI'm definitely going to be in the next drop, and if the price of international shipping is too high, I'll compensate by only purchasing MX Clears. (Offer me a discount on shipping and I will get MX Blues).
thorisalaptop
0
Nov 20, 2013
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WillGreat news!
Do you know yet what international shipping costs will be changing too? Will it be shown when submitting the group buy? I'll be ordering several kits that need to come to the UK, and I'm just wondering what kind of cost to expect.
Also, since you have trouble sourcing large quantities of some of the Cherry MX switches, I thought I might get the kit from you sans switches (since I'm one of those people who would be getting the clears). I know I can source enough for myself reasonably easily here, so I figure that would make both our lives easier. But I want to make sure I'm looking at the right mounting. The MassDrop kit uses PCB-mounted switches, not plate mounted switches, is that right?
Thanks!
Do you know yet what international shipping costs will be changing too? Will it be shown when submitting the group buy? I'll be ordering several kits that need to come to the UK, and I'm just wondering what kind of cost to expect.
Also, since you have trouble sourcing large quantities of some of the Cherry MX switches, I thought I might get the kit from you sans switches (since I'm one of those people who would be getting the clears). I know I can source enough for myself reasonably easily here, so I figure that would make both our lives easier. But I want to make sure I'm looking at the right mounting. The MassDrop kit uses PCB-mounted switches, not plate mounted switches, is that right?
Thanks!
Will
8470
Chief Product Officer
Nov 20, 2013
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didierYou can select an order quantity at checkout. If the numbers in our drop down menu don't go high enough, just email support@massdrop.com and we'll get you as many kits as you can handle.
Will
8470
Chief Product Officer
Nov 20, 2013
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RambonoboYo dawg, cool news on the shipping prices. We did some additional analysis and it looks like the main problem with shipping costs (international and domestic) was due to full hand cases weighing significantly more than classics. Rather than nearly double the price of shipping across the board, we opted to add a $10 charge if you want the full hand case. Because of this, we're able to keep domestic shipping free and only increase international shipping costs by $5.
We didn't want to punish classic case buyers for the additional costs brought by full hand case shipments.
Sounds like you can get blues : )
We didn't want to punish classic case buyers for the additional costs brought by full hand case shipments.
Sounds like you can get blues : )
Will
8470
Chief Product Officer
Nov 20, 2013
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thorisalaptopCopypasting from my response to Rambonobo,
" Cool news on the shipping prices. We did some additional analysis and it looks like the main problem with shipping costs (international and domestic) was due to full hand cases weighing significantly more than classics. Rather than nearly double the price of shipping across the board, we opted to add a $10 charge if you want the full hand case. Because of this, we're able to keep domestic shipping free and only increase international shipping costs by $5."
As far as the switches go, we've got an option that lets you buy without the switches. That said, we wouldn't offer the option if we couldn't source it so, while I appreciate your kindness, don't let my limited lifespan stand in the way of your switch based aspirations.
If you do decide to source them by yourself, the Ergodox can work with PCB or plate mount switches so just go with whatever's cheaper.
" Cool news on the shipping prices. We did some additional analysis and it looks like the main problem with shipping costs (international and domestic) was due to full hand cases weighing significantly more than classics. Rather than nearly double the price of shipping across the board, we opted to add a $10 charge if you want the full hand case. Because of this, we're able to keep domestic shipping free and only increase international shipping costs by $5."
As far as the switches go, we've got an option that lets you buy without the switches. That said, we wouldn't offer the option if we couldn't source it so, while I appreciate your kindness, don't let my limited lifespan stand in the way of your switch based aspirations.
If you do decide to source them by yourself, the Ergodox can work with PCB or plate mount switches so just go with whatever's cheaper.
Will
8470
Chief Product Officer
Nov 20, 2013
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mpereiraWe're working to make this the fastest ErgoDox turnaround yet but I don't think you'll be able to have a set by the 18th. We'll post a comment if that changes.
We've had a lot of "please ship this in time for Christmas" requests so In addition to speeding up the overall process, we're talking to the manufacturers (case, PCB, etc) about the possibility of a small, extra rushed, production run for those people. We're working on the details but there will definitely be additional costs involved (cutting to the front of a production line, even for a small number of units, is pretty expensive during the holiday season) so if we can pull this off, we wont be able to offer the rushed units at the same cost as standard units.
We've had a lot of "please ship this in time for Christmas" requests so In addition to speeding up the overall process, we're talking to the manufacturers (case, PCB, etc) about the possibility of a small, extra rushed, production run for those people. We're working on the details but there will definitely be additional costs involved (cutting to the front of a production line, even for a small number of units, is pretty expensive during the holiday season) so if we can pull this off, we wont be able to offer the rushed units at the same cost as standard units.
Rambonobo
211
Nov 20, 2013
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WillI was going to get MX Blues, but then I realised I wanted the full hand case and you charged me extra for that, so I got MX Clears. -20 minutes.
richardkmichael
0
Nov 20, 2013
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WillGreat!
If I commit on the kit drop and assembly becomes possible while the drop is still active, can switch my order to be assembled?
Do you have any information about the backlight version? -- Is design done? And then, when it will drop?
I'll be perfectly happy with black keys. ;-)
Cheers!
If I commit on the kit drop and assembly becomes possible while the drop is still active, can switch my order to be assembled?
Do you have any information about the backlight version? -- Is design done? And then, when it will drop?
I'll be perfectly happy with black keys. ;-)
Cheers!
Rambonobo
211
Nov 20, 2013
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WillAww... I regret my choice of MX Clears. Not enough to change, but just enough to feel regret.
Don't be sad, Panda.
Don't be sad, Panda.
gumballguy
20
Nov 20, 2013
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RambonoboSell it to me ;) Clears, assembled, classic shell, 20 inch cable is what I'm after. Tho I'm in AUS.
jefferai
20
Nov 21, 2013
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Will@Will I know that a backlit version of the ErgoDox is under development and supposed to be finished pretty soon (http://deskthority.net/wiki/ErgoDox#Backlit_version). What are the chances that the next drop will be the backlit version?
Alternately, it's supposed to be backwards compatible by getting a new PCB and either modifying an existing case or getting a new case. Do you think that it's likely that you'd have drops for the new PCB and a new case, for those that have already gotten in on the previous rounds but would like backlighting?
Alternately, it's supposed to be backwards compatible by getting a new PCB and either modifying an existing case or getting a new case. Do you think that it's likely that you'd have drops for the new PCB and a new case, for those that have already gotten in on the previous rounds but would like backlighting?
tobi
0
Nov 21, 2013
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WillI am a bit confused about the assembly service option now. For me purchasing the keyboard kit is not an option. I need to purchase an assembled ready-to-use keyboard.
Am I supposed to wait for a separate drop with an assembly-option included ? Or can I get a kit now and get it assembled/delivered once assembly is available again? How would this work ? Also, how much would the assembly service cost approximately ?
Thanks.
Am I supposed to wait for a separate drop with an assembly-option included ? Or can I get a kit now and get it assembled/delivered once assembly is available again? How would this work ? Also, how much would the assembly service cost approximately ?
Thanks.
Rambonobo
211
Nov 21, 2013
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gumballguyI'm in Australia as well. If you're keen, I can build one for you, and then ship it to you.
Mark
3186
Admin User
Nov 30, 2013
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mpereiraNothing concrete as of right now, we'll have more details early next week when we place the order, if we can do any type of rush orders/shipment/etc.
Mark
3186
Admin User
Nov 30, 2013
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mpereiraYep, you can change the address anytime up until it ships. You would just need to email support@massdrop.com
SvDvorak
1
Dec 6, 2013
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WillI've just finished building mine which went pretty smooth except for a few points:
1) I'm missing a 1x key from my DSA-set, could @Will or @Mark help me get a new one?
2) As pocketdrummer mentioned, the bolts are too long for the current case. Luckily I had some spacers handy but this should be looked into for the next drop.
3) As for the Assembly instructions, they worked great until step 14. I could not get the auto-button to light up when just plugging the Teensy in. Instead I got it working by activating the Teensy, loading the .hex, then clicking auto and finally resetting the Teensy.
1) I'm missing a 1x key from my DSA-set, could @Will or @Mark help me get a new one?
2) As pocketdrummer mentioned, the bolts are too long for the current case. Luckily I had some spacers handy but this should be looked into for the next drop.
3) As for the Assembly instructions, they worked great until step 14. I could not get the auto-button to light up when just plugging the Teensy in. Instead I got it working by activating the Teensy, loading the .hex, then clicking auto and finally resetting the Teensy.
vinceb
4
Dec 10, 2013
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SvDvorakYup, I'm missing a 1x key as well, and bolts are too long too. I ordered the presoldered (all but keys) kit, and I was surprised to find out that LEDs were not soldered in. Unfortunately, I discovered this after building the keyboard, so I'm not sure how I would go about adding in numlock LEDs (which are sort of necessary since hitting the L1 button turns off half the keyboard, and there's no indication of state). Had the exact same issue with the teensy too.
Even with gloves on, the case still got smudgy and dusty. Anyone know of a clever way of dealing with this?
Even with gloves on, the case still got smudgy and dusty. Anyone know of a clever way of dealing with this?
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As one round of the ErgoDox closes, another begins! Starting tomorrow morning and continuing through the end of the month, you’ll be able to order an ErgoDox Mechanical Keyboard. With each round of the ErgoDox buy we learn more about how to streamline and improve the process. Here’s a summary of the important changes we’re making this time around in an effort to improve the experience for everyone involved.
Switches: All Cherry MX switches (except black, please buy more of those) are incredibly difficult to source in the quantities these buys demand. We go through EVERY possible channel and call EVERY possible supplier EVERY time we run an ErgoDox buy and it’s not getting any easier (don’t worry though, if we offer it as an option, it’ll be fulfilled by any means necessary).
With that in mind, we’re going to offer the following switch choices: Cherry MX Black (please choose these), Cherry MX Blue (ok, these aren’t the WORST to source), and Cherry MX Clear (every set of clear switches you buy reduces my lifespan by 10 minutes due to added stress).
Cherry MX Red and Cherry MX Brown are impossible. We would LOVE to offer those options but the things we did to source Cherry Reds last time... never again (until cherry gets better at producing switches).
Case Materials: Same deal as last time, clear acrylic by default with the option to add an aluminum top plate.
Assembly Service: We’re not going to have an assembly service option since the manufacturer who handles the assembly service is backed up with orders due to the holiday season. As of now, they can’t give us a solid production schedule. Once they can commit to a prompt production schedule, we’ll launch a separate assembly service buy you can join. Ideally we can launch the assembly service buy while this round of the ErgoDox is still running, if not, we’ll do our best to launch it as quickly as possible.
International Shipping: This one is going to hurt a little. After doing some post buy analysis, we’ve been grossly under charging for international shipping. As an example, we shipped a package of three kits to a member in the UAE, we charged ~$60 for shipping, it cost us ~$150. We always try to keep the ErgoDox price as low as possible (especially shipping fees) but we have to raise the price on international shipping so it covers the actual cost of shipping to your country.
Thanks for your patience, thanks for your support, and thanks for your feedback! We’re always working to improve the process and we’re confident this’ll be the smoothest ErgoDox buy so far.