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Showing 1 of 128 conversations about:
rhinocerosbladder
383
Jun 9, 2017
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Received these yesterday and they're awesome... just incorrect. That being said, the right arm of the sunglasses does not snap back like the other. For example, if I move one arm 45-degrees, it snaps back to the open position. The other arm does not. It almost feels mushy, like the spring isn't working.
stogobot
59
Jun 15, 2017
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rhinocerosbladderYeah, sounds like you may have a defective pair. I'd contact MD support.
rhinocerosbladder
383
Jun 15, 2017
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stogobotYup, they literally just told me to return them because they don't have any more and there's no warranty through Massdrop. Pretty disappointed.
TriN
95
Jun 20, 2017
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rhinocerosbladderContact Kent Wang directly. He might be able to work something out with you.
KentWang
372
Kent Wang
Jun 22, 2017
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rhinocerosbladderSorry to hear that. Sounds like it's defective. Contact us at sales@kentwang.com and we'll take care of that for you. We stand behind all our products.
rhinocerosbladder
383
Jun 26, 2017
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KentWangThanks for your response, I just sent an email over with a screenshot of this conversation and of my transactions page on Massdrop.
rhinocerosbladder
383
Jun 30, 2017
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KentWangStill awaiting a response from you guys, thanks!
Steven_KentWang
12
Kent Wang
Jun 30, 2017
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rhinocerosbladderSorry for the wait! Just replied to your email. Let me know if you have any other questions!
rhinocerosbladder
383
Jul 3, 2017
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Steven_KentWangHi! Would it be possible to get a prepaid label? The shipping for this ends up evening out as the actual price of the MSRP unfortunately. :/
Steven_KentWang
12
Kent Wang
Jul 4, 2017
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rhinocerosbladderYes, absolutely--I've sent you another email. :)
rhinocerosbladder
383
Jul 4, 2017
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Steven_KentWangYou're awesome. I really appreciate it! :)
Steven_KentWang
12
Kent Wang
Jul 8, 2017
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TriNHi there! I'm sorry for the delay in responding to you--I just sent you an email and hopefully we can get you the items you ordered as soon as possible. :)
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