Massdrop x Klymit Ultralight Double Sleeping Pad Reviews | Drop

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Massdrop x Klymit Ultralight Double Sleeping Pad

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ultraliter

Aug 12, 2020

Verified Buyer

not durable and "lifetime" warranty is meaningless

Pad was great until it developed a pinhole leak (flat after 2 hours), slept on it maybe 10 nights and always set up in a tent with a footprint. I couldn't find the leak with water or soapy water leak check solution. Sent the pad back to Klymit for warranty repair. They couldn't find all of the leaks and could not repair it, and since they don't directly sell the Massdrop pad they can't replace it either. So don't buy this pad thinking you are meaningfully covered by Klymit's "lifetime warranty" because they can't actually replace a Massdrop pad that they can't repair. To be fair to Klymit they offered to ship me a different replacement pad, but none of their in-house double pads are ultralight. They ended up shipping me two single pads, so I do have to say that Klymit's support on their direct-sold products is excellent.

(Edited)

Recommends this product? No

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ultraliter

Dec 7, 2020

I was a bit grumpy when I posted the review, but I don't see how it is misleading - they claim to provide a lifetime warranty, but the company could not replace a failed pad that was lightly used less than one year after purchase with a comparable product. The fact is, if you buy this and it fails, Klymit themselves cannot send you a replacement of this pad. It was still good customer service for them to send me something else as a replacement, but you might find yourself upset (as I was) to get a two-person pad but end up with two one-person pads.

Dec 7, 2020