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PolyScience Control Freak Induction Cooking System
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PolyScience Control Freak Induction Cooking System
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Product Description
Hold any food at any temperature for any amount of time with the PolyScience Control Freak induction cooking system. Featuring a through-the-glass sensor, the cooker can be adjusted with a simple turn of the temperature knob—not to mention it’s accurate to within 1 degree Fahrenheit Read More
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keyboard_arrow_downHansDan
8
Mar 12, 2019
No word from massdrop on warranty...this is only 200 less than polyscience website and 100 less than amazon. At this lack of discpunt it should really be stated if it has warranty
kstokley
1282
Business Development
Mar 14, 2019
HansDanThese are backed by a 1year manufacturer's warranty from Breville.
(Edited)
joess
3
Mar 11, 2019
Does this come with a warranty 1 year from breville ...ie is massdrop authorized reseller for breville?
kstokley
1282
Business Development
Mar 14, 2019
joessThese are backed by a 1year manufactures warranty from Breville.
j_b_r
5
Feb 18, 2019
Did other people receive their Control Freak shipped from the vendor? Also did other people notice the sticker on the bottom of the box has a date of 2016 indicating the units are old stock? Does anyone know if Breville upgraded the Control Freak since then? Lastly, did other people notice that the box has been opened and re-taped TWICE? That's right - three layers of tape (the bottom two of which were cut). Could these units be returns, display units, or refurbished instead of new as advertised? To make matters worse Massdrop doesn't respond to emails - after I replied 3 times I got an automated message my ticket will be closed because I didn't reply! I have to say I'm very disappointed in Massdrop and I'm certainly going to think twice before buying something expensive from them again.
(Edited by moderator Duncan)
Jesse G.
2
Mar 4, 2019
j_b_rHello,
This is Jesse from Massdrop, I can confirm we have reached out to you every time you have written in. There are several support requests we have responded to, but we haven't received replies to our emails back to you. Have you ensured our emails are whitelisted in your email system?
I would check your spam and whitelist/mark not as spam to ensure you receive our replies.
Thanks,
Jesse
SantiagoDraco
611
Mar 11, 2019
j_b_rMine had zero issues and no they did not update the device since then. Not sure what you are implying here but my unit shipped via MD was brand new and was identical to the one I bought previously via Amazon.
Additionally manufacturers like Breville/Polyscience often ship via a separate storefront (such as All-Clad using Home and Cook Sales as theirs). So I wouldn't assume it was shipped via some obscure company.
Would be nice to have MD answer the question however.
As for me I'm super happy with mine.
j_b_r
5
Feb 17, 2019
I bought more than one Control Freak with the intention to gift. One of them arrived with significant box damage (it was badly ripped and punctured in several places with a large oil stain on one corner). The appearance is that of B-stock. Products sold as new should arrive in intact packaging. Anyone else get one in similar condition? I contacted MassDrop support and asked for an exchange. They replied they wanted me to open the box to see if there is any internal damage. Since this was intended as a gift I informed MassDrop I have no intention of opening the box - after which they haven't replied to two emails requesting an exchange. Did anyone else receive B-stock merchandise in similar condition? I've very disappointed in MassDrop and cannot recommend them to others. When you spend $1400 for an item it shouldn't arrive looking like it fell of the back of a truck! If they don't assist I'll proceed with a chargeback.
j_b_r
5
Jan 28, 2019
I previously read this was for commercial use only and household use wasn't covered under the warranty. Has that changed? Normally it's the other way around. Also, I read that Breville and Polyscience don't sell replacement probes so if yours breaks you're out of luck. That doesn't make sense for such an expensive unit. Is there any way to order extra or replacement probes?
SantiagoDraco
611
Jan 30, 2019
Here is the part number for the probe: CMC850BSS/6.01.
I had to email Breville again since I couldn't find it and they replied back. This pretty much confirms it!
I love my unit and suggest picking one up if it's in the budget. Cheers.
j_b_r
5
Jan 31, 2019
SantiagoDraco@SantiagoDraco - Thanks so much, you are terrific! Yes, I joined the drop! Your being so supportive of the product was very helpful. Thanks and happy cooking!
SantiagoDraco
611
Jan 29, 2019
Vvei120v only for this model. There may be a 220 available but this one is not it.
Copsvsninjas
3
Jan 25, 2019
Does this make that really high pitched electricity sound that induction burners seem to make?
ChadMCarleton
89
Jan 25, 2019
CopsvsninjasNo. Common question I've seen. Most you'll hear is a light fan.
j_b_r
5
Dec 13, 2018
I'd also like to know why this drop was ended early with no warning. I was thinking about purchasing.
SantiagoDraco
611
Dec 14, 2018
j_b_rHopefully the fact that it did sell out will motivate MD and Breville to make another drop. This unit was originally designed for commercial kitchens and caterers so I don't think it get's much exposure in the consumer market.
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