We are sorry that sound quality of TREBLAB earphones didn't match your expectations.
All our customers agree that the sound of TREBLAB earphones is great and bassy and if you don't get such quality - probably something went wrong.
If the sound is somehow disappointing, please, in this case we kindly ask you to try checking the equalizer preset on your device.
Also, please, mind the source - bitrates of the track could dramatically reduce the final sound quality.
If mentioned above didn't help, I will ask you to reset the earphones (in most cases this procedure resolves the sound issue) by performing the following steps:
1. Connect the earbuds to a power source.
2. While connected to a source power press and hold the power button for 7 seconds.
3. Try to connect again by following the steps for connecting.
Please don’t hesitate to contact our support if nothing mentioned above helps.