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Mughi
89
Jun 12, 2017
Shipping costs need to be put back on the front item page. I shouldn't have to research to find how much something is going to cost me. Honestly, it puts me off buying a lot of things that I might otherwise seriously consider. Not having the shipping costs (or at least estimates) on the item page seems disingenuous, as if MD is trying to hide the costs, in the hopes that people just click "Commit" without checking: "Just click BUY and you can see the shipping costs!" Yeah, no. Let's get things more up-front, MD.
erickong
6094
Drop Hub Moderator
Jun 9, 2017
I find "Coming Soon" posts every so often when I'm scrounging around but I think there should be a dedicated tab for upcoming products so everyone can see it
H111
4
Jun 4, 2017
I'm trying to look if there are post regarding ergonomic chairs, all the search function provides are current and past drops. Is there a search feature in the hub section?
Toast25
50
May 29, 2017
Why doesn't massdrop ship to Mexico? I understand if I have to pay more shipping, but it seems kinda ridiculous that massdrop can ship to Canada Colombia and Macao but not Mexico. I'd really like to join in on the Pok3r massdrop, but I can't because I live in Mexico.
Tabs
0
May 25, 2017
I need someone to check my tickets. Its been months on one issue and weeks on another.
ZQow
70
May 7, 2017
I'm not the only one with complaints about the removal of shipping cost from the item page. What's the point of doing that? I'm not from the US, so there are items that either do not ship to where I am or incur ridiculous shipping fees, which will fully negate any cost savings buying from massdrop. Shipping fees make or break it for me. To simply remove it and say I have to click buy just to view it is rather stupid. I have always viewed massdrop as being rather global in its sales and methodology, hope massdrop doesn't further enforce stereotypes that Americans have absolutely no world view.
DrewLazz
20
May 17, 2017
As a Canadian, the shipping rates often determine whether a drop is worth it or not. Removing this is simply forcing people to take extra steps to consider their purchase.
RobertJB
20
Apr 12, 2017
Drops used to show the shipping cost to Canada. Now no shipping cost is visible. Have I changed one of my settings? The shipping cost is always a consideration when making a purchase and comparing local sale prices (with no shipping). What do I need to do to make the shipping cost visible again? Or, is shipping now included in the cost of the item?
Fuhrious
457
Apr 26, 2017
Let's call a spade a spade and say it like it is. You removed the shipping cost because you were tired of people saying it was cheaper or same price on amazon(or wherever) when you incorporate the cost of massdrop shipping. And as we all know people will almost always choose the merchant with the faster shipping(most definitely not going to be MD) when price is the the same.
Downtown
18
Apr 26, 2017
Faster shipping is one thing but an important component of a purchase. However, when the shipping cost represents 30, 35, 40% or more of the retail price, one has to ask the qusetion, is this really worth it? Massdrop needs to expore these issues immediately in order to remain competitive in the marketplace!
Gilliamwibson
3
Mar 26, 2017
Hi, is there a way to realize our own product ideas with you with our own funds as the primary seed capital?
tmslam
1
Mar 19, 2017
A big thanks is in order! I've discovered so many items that would otherwise have taken so much more searching effort on MY part.
Fearlessleader
401
Mar 1, 2017
PLEASE! Have all daily "here's what's new" emails start with the same subject text every day! That way we can sort or filter easily. By using a different subject line every day it makes it MOST DIFFICULT to even figure out that the email is announcing that day's new drops, let alone to filter emails.
I've asked for this repeatedly.... PLEASE!!!!!!!!!!!!!!
I've asked for this repeatedly.... PLEASE!!!!!!!!!!!!!!
Fearlessleader
401
Mar 6, 2017
Showing 20 of 71
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pharaohpeter
Messaged Drop almost a week ago... still no response
I bought the HD58x earpads at the same time with some keycaps. I thought that I would save on shipping since they would be shipped at the same time... but no. Now I have to pay twice the shipping.
If I knew this would happen from the start, I wouldn't have bought those earpads at all...
I messaged Drop almost a week ago regarding this issue and I haven't heard back from them...
What the heck, Drop?!
Feb 17, 2021
Sasquatch317
Cancel my order
I can’t see any information on how to cancel my order I can’t even find my order.
Feb 10, 2021
Drop
Celebrating Our Community
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Hi everyone,
We wanted to take a moment to go over some of the exciting changes we made over the past 12 months, and to share some of what’s in store for the future.
The largest change has been our gradual shift from group buys to "in-stock” products. Recently, we've been actively ordering and warehousing larger quantities of our popular Drop Studio products, and strategically carrying popular third-party products our community members commonly ask for. For those who still want to get in on the latest gear before anyone else, we’ll still have group buys and preorders, but the majority of our products now ship within 48 hours of your order.
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We’ve also revamped our product pages so that information is easier to access. Whether it's in-depth product reviews, questions and answers, or a gorgeous photo gallery of products in the wild, you’ll now have a wealth of information to better explore and understand the nuances of what we have to offer.
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Big-Tony
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Feb 2, 2021
documatic
Shipping and Customer Support
Not only has my package been lost (FedEx can not provide any information)... Customer support has not responded to ANY requests (even from a week or so ago). Buyer beware. Anyone else experiencing these same issues or am I just lucky?
Jan 27, 2021
todd56546
Awful customer service
I contacted MassDrop 3 weeks ago because my headphones (HD 58x) were not working one of the ears. The process was less than idea but not horrible ... no phone number, and had to email back in forth for a day before I got someone who understood. They agreed to ship me a replacement "as soon as their was movement" on the tracking for the item I was sending back.
In the meantime I had fixed the problem by getting a new cord off Amazon, but I thought hey why not return the cord and get a 100% new pair of headphones ... I'm paying for the warranty after all.
I shipped them back 8 days ago using their pre-paid label. Emailed the afternoon after with the tracking. I HAVE HEARD NOTHING SINCE. For the past 3 days I've emailed every day.
I am now without any earphones ... which I depend on living in a city apartment.
--
Any ideas? Why aren't they responding to any emails? I guess I can take them to small claims court if they ghost me? Never seen customer service like this.
Dec 18, 2020
Trending Posts in Drop Hub
Godlikescoke
What happened to all the game and dice deals?
I originally joined Drop when it was MassDrop; what happened to all the game and dice deals they used to have on here? I miss those.
Feb 22, 2021
reswright
What's Wrong With These Pictures?
From Amazon, today:
[image]
[image]
[image]
[image]
[image]
Can you tell me what's wrong with these pictures? Drop? Anyone? Anyone? Bueller?
Well, I can: all these Drop exclusive items are in stock at Amazon, marked up by at least $20. None are in stock at Drop. All of two weeks after your post about keeping stuff in stock at Drop.
What's up with that?
You have all of 8 exclusive Drop models of knife in stock at Drop. I count some 22 'exclusive' Drop models in stock at Amazon. Where you've marked them all up. Saying again: after posting that you're moving to keep your exclusive stuff in stock (https://drop.com/talk/70301/celebrating-our-community?discussion=true) instead now most of it can only be found in other stores, where you are charging more for them. You guys keep talking about the pandemic and international trade issues.... but the whole 'it's a pandemic folks, we just can't get the knives fast enough to suit you' thing would sell a LOT better if all this stuff...
Feb 20, 2021
pharaohpeter
Messaged Drop almost a week ago... still no response
I bought the HD58x earpads at the same time with some keycaps. I thought that I would save on shipping since they would be shipped at the same time... but no. Now I have to pay twice the shipping.
If I knew this would happen from the start, I wouldn't have bought those earpads at all...
I messaged Drop almost a week ago regarding this issue and I haven't heard back from them...
What the heck, Drop?!
Feb 17, 2021
NEWLIFE
Sacrifice- Pure Love
Sacrifice is a form of Love,
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Feb 15, 2021
LandonMX123
Why is my order Reserved for shipment?
To be honest what does it even mean when the products I bought are reserved for shipment? Does it mean there is no more and I have to wait for more to come in before they ship it or like do i just wait?
Feb 11, 2021
Sasquatch317
Cancel my order
I can’t see any information on how to cancel my order I can’t even find my order.
Feb 10, 2021
Drop
Celebrating Our Community
[image]
Hi everyone,
We wanted to take a moment to go over some of the exciting changes we made over the past 12 months, and to share some of what’s in store for the future.
The largest change has been our gradual shift from group buys to "in-stock” products. Recently, we've been actively ordering and warehousing larger quantities of our popular Drop Studio products, and strategically carrying popular third-party products our community members commonly ask for. For those who still want to get in on the latest gear before anyone else, we’ll still have group buys and preorders, but the majority of our products now ship within 48 hours of your order.
[image]
We’ve also revamped our product pages so that information is easier to access. Whether it's in-depth product reviews, questions and answers, or a gorgeous photo gallery of products in the wild, you’ll now have a wealth of information to better explore and understand the nuances of what we have to offer.
[image]
In our...
Feb 2, 2021
One of our goals for Hub is to collect feedback from members on all things Massdrop. Over the years, we’ve taken community input on site features whenever they release, and we want to make this more accessible to everyone. Coinciding with the launch of Hub, our founder and CEO, Steve, has made the first "Site Features" discussion thread offering an in-depth look at the newest feature in the works. Read about it here: https://www.massdrop.com/talk/1097/site-features-discussion-feedback
Another key objective for Hub is to give everyone an opportunity to discuss communities they’re passionate about that don’t yet have a presence on Massdrop. We’ll launch new communities in Hub based on your input, and if we find there’s enough interest out there, we’ll split these drops off into their own standalone community, separate from Hub. Learn more about this process: https://www.massdrop.com/talk/1094/how-massdrop-decides-on-new-communities
All of us at Massdrop are really excited about Hub, and we hope you are too! We’re looking forward to having more great conversations with the community.
Keep Reading
How Massdrop Decides on New Communities: https://www.massdrop.com/talk/1094/how-massdrop-decides-on-new-communities
New Communities Ideas & Poll Thread: https://www.massdrop.com/talk/1095/new-communities-ideas-poll-thread
Site Features Discussion: https://www.massdrop.com/talk/1097/site-features-discussion-feedback
Help Desk for New Users: https://helpdesk.massdrop.com/hc/en-us