Nothing is certain but death and taxes. Or so you thought. We can’t grant you immortality, but we can grant you a refund. It’s time to Take Back Your Tax. TLDR; no sales taxes for the next two weeks + free international shipping! In the US, Tax Day is just a few days away. For some of us it’s good news. For others, not so much. Here on Drop, it’s great news for everyone. That’s because starting April 10th, 2023 through April 23rd, 2023 we will automatically refund the sales tax collected with your order. To follow federal laws we have to charge sales tax—however once you receive your order confirmation you’ll see the sales tax refunded. Refunds are typically visible within a day (or right away, depending on payment method and financial institution). Simple as that. Sales Tax exempt states (AK, DE, MT, NH, and OR) are unfortunately not included in this campaign. Lucky you—every week is a sales-tax-free week. Non-US based customers can join the fun, too. Use code...
Apr 7, 2023
Update 2023-01-13: The slightly-larger test batch of orders sent to the warehouse has begun processing/shipping. We are receiving regular updates and will continue to post here with additional updates as things progress. When your order is processed and shipped, you will receive a shipping notification to the email address associated with your account.
Update 2023-01-12: The warehouse has established a temporary secondary instance of their systems, and we have sent them a preliminary test batch of orders to verify functionality. Initial indications are positive; we will continue to test in increasing-size batches over the next few days. We are hopeful that this is the light at the end of the tunnel. Stay tuned for continued updates.
Update 2023-01-09: Orders which were previously submitted to the warehouse ("locked in" and therefore unable to cancel) have been released from the warehouse and are now able to be canceled. If you are unable to manually cancel the order through your Transactions page, please submit a CS ticket to request cancelation of your order and they will get it taken care of.
Hey everyone, you've likely seen some chatter or experienced the effects of increased shipping times/estimates for our products across the board. Our warehouse partner is experiencing a longer-than-anticipated system outage, which unfortunately means many orders were not delivered by the initial estimated ship date. Additionally, we are having to adjust forward-looking estimated ship dates accordingly. We are sincerely sorry for this, especially at this time of year. We're working diligently with our partner to understand and resolve the issue or find workarounds to get items shipped. To help expedite orders where we can, we are making shipment arrangements through another partner warehouse. The setup there does not fully support our typical shipping process, so customers may receive multiple shipments but at no extra shipping cost to the recipient. Due to the high volume of orders, to the best of our understanding, we expect our partner to finish shipping all orders in the next few weeks. The current most accurate estimated shipping date is shown on the product detail page. We apologize for any inconvenience this may have caused anyone. Rest assured, we have not forgotten about any and all existing orders and our teams are doing everything possible to expedite the process. As usual, anyone currently waiting for a shipment may review their order at any time by going to your transactions page here: https://drop.com/transactions Please feel free to reach out if you have any additional questions.