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Showing 1 of 54 conversations about:
Kialik
19
Jan 24, 2023
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Idk what the heck type outage occurred but I'm hoping it's on the magnitude of your warehouse burned down or something. Per the Jan. 17th update, y'all supposedly made significant progress on processing and shipping products. Ok, buddy. Reached out to the CS team per the post's recommendation and they referenced me back to this update, which I clearly said I already read. Then they said it'll be weeks before they ship all remaining products. What happened to the significant progress yall supposedly made? Then they said not to worry as my item was packed and basically on its way. That was 6 days ago. Trying to figure out who lied or who isn't doing their job. Or maybe everyone at drop is pulling shit out of their ass?
(Edited)
Kialik
19
Jan 25, 2023
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KialikIt's about to be a month since my order and my mystery keycap set still has not shipped. I reached out to customer service once again and not only did they provide me with no new information, but they actually just copy and pasted from their previous response! Now I look on the drop community page to see that you're offering free shipping for all new orders? What about your patrons who have already spent the money and time waiting for you to clean up your mess?
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