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How to reset password without old password?
As the title states, i never made an account with drop and was made one after purchasing something here. It's asking me to provide my old password (which i don't have, never made one) to create a new one. usually websites would provide a "Forgot Password" option to recover or change your password but this doesn't. Anyone know whats going on?
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keyboard_arrow_downHoffmanMyster
3234
Community
Jul 8, 2024
Huh, that does sound kind of strange (exactly as you said, how would you know the old one). To confirm, this is when first trying to login (from a logged out state) with the account created for that purchase, correct? As opposed to trying to change a password for an existing account you're logged into (like this one you posted with).
Would you mind sending a screenshot of what you're seeing to community@drop.com? I can try to troubleshoot with you over email and see what's going on.
Midknyt
0
Jul 12, 2024
HoffmanMysterYes, but also when I try to change the password (which I figured would send me a link via email) it asks for the original password which I don't know or have. I do get sent a password token every time I login though, so I was thinking that's how I get access to my account and a temporary password is issued every time I login. Is that how this site works for logging in?
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