Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
Audeze's Response: No problem - just ask Sennheiser, Focal, HiFI Man, Beyer, and Mr. Speakers what their BOM costs are and send it to Audeze, and we'll post our information. (Note from me - BOM = bill of materials) You can see by the SELLER label this is the actual reply from Audeze official. Audeze has since deleted the comment, but I was amazed to see someone both bold enough to ask this question, and Audeze being bold enough to reply. I screenshotted the comment not realizing they later deleted the reply, immortalizing it forever. I think Dan of Mr. Speakers lurks Massdrop, and maybe others do too. What do you say? Can we get sign-offs from the major players to agree to post their production costs? Audeze has issued this incredible challenge, who will step up?