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Is Drop Going Under?
Is Drop going under, and they're using our money for 'vapor' merchandise to shut down?
Bought an item from the Drop Warehouse Sale (ie. leftover merchandise in the warehouse) on March 26th, they charged my card immediately, but as of April 13th no ship. Requested to have the order cancelled before 30 days was up, and Brett in "Drop Community Support" said they cannot cancel warehouse orders, and that I'd just have to wait it out until the warehouse decides to send my item. BS on that! I filed a "bad charge" with my credit card company this morning against the order. Why would they sit on an order for >15 days that they supposedly have the item in stock in the warehouse that they want to get rid of? Are they grabbing our money for shutdown due to COVID-19? Just pondering.
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TMBackstrom
160
Apr 23, 2020
erickongThey should've posted this quite a few weeks ago. Glad to see they've "woken up" that they have customers expecting service in exchange for money. Taking the money on day one then sitting back and doing nothing just doesn't work for a lot of people.
TMBackstrom
160
Apr 14, 2020
Brett with "Drop Community Support" was able to cancel my order with the warehouse after I reported the bad charge with my credit card company. I might use Drop after the COVID-19 if they're still around, but then again, probably not. This experience has really 'soured' me on their lack of customer support.
TMBackstrom
160
Apr 27, 2020
jonnybuenoHi jonnybueno. It was like 3 days after I reported the bad charge to my bank.
TMBackstrom
160
Apr 14, 2020
What got me was how fast they were to charge my card, then 15+ days of nothing before I cancelled the charge. Maybe, even under COVID-19, processes need to be looked at and modified. If we let a client sit for 15+ days with an issue unresolved we'd be unemployed, even under COVID-19! Just sayin'.
Kevin
5435
Outreach
Apr 14, 2020
Our warehouse is very far behind on orders, and our shopify website (the warehouse site that you bought from) doesn't have the same smooth API integration as our main site. Basically your order is physically printed and sitting on a table at the warehouse waiting to be shipped- but due to COVID, our warehouse is running at around 35% capacity. (Social distancing, plus state curfews). That's why Brett can't cancel your order electronically. This isn't a problem under normal circumstances, when we're shipping everything next day, but the world is a very different place these days. We're doing our best- apologies for the negative experience that you're having.
facepunch
0
Apr 15, 2020
KevinI live in NJ where the warehouse is located, do you guys allow for pick up in any way?
facepunch
0
Apr 14, 2020
I'm actually wondering the same. 5 days ago I purchased a pair of headphones and paid for next day delivery. I live in NJ just as their warehouse and am starting to get impatient. Hoping the combinations of Easter and C-19 is the culprit but does it seriously take 5 days to go 30-50 miles? I'm wondering if I could just go to the warehouse and pick it up.
hdizzzle
4
May 14, 2020
facepunchMy headphones are sitting at a FedEx Smartpost location literally a few miles away. BUT I have to wait until that get's delivered to USPS, which will be delivered to me NEXT WEEK! There has to be a better way. Safe to say that I won't be purchasing anything after I get my items.
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