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Showing 1 of 2 conversations about:
Get ahold of customer support?
By
BooperMyDooper
jtchinoy2
0
Nov 24, 2020
You should be able to reach out to them through Transactions. Did Fedex confirm it's lost? Mine hasn't had any movement in 5 days since hitting a hub and am getting worried myself.
BooperMyDooper
0
Nov 24, 2020
jtchinoy2I already put in a ticket almost 3 days ago and haven't heard anything. I had to contact fedex on the 21st because i got 4 day shipping and it had been 7 days. they said since its tracking hadn't been updated in 3 days i should contact drop and have them file a lost package claim.
jtchinoy2
0
Nov 24, 2020
BooperMyDooperI'm sorry to hear that. Maybe submit a new ticket and reference the first saying you still haven't heard back. Charging back with your credit card may be on the table if they don't reply back within a week.
BooperMyDooper
0
Nov 24, 2020
jtchinoy2Update: I've been contacted by customer support they say they will look into it but that it will take 1-3 days
jtchinoy2
0
Nov 25, 2020
BooperMyDooperSo expect a reply by Weds next week is what that sounds like to me. At least it's progress!
BooperMyDooper
0
Nov 27, 2020
jtchinoy2my package just came in and its the wrong one lol
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