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Get ahold of customer support?
I ordered CTRL keyboard and it was lost in shipping by Fedex. I put in a ticket with customer support and they haven't gotten back to me. It's been 3 days and no one has gotten back to me. I spent over $200 and i cant even get ahold of customer support. Is Drop customer support always like this? Is there anyway to get ahold of them that's more direct?
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keyboard_arrow_downerickong
7432
Drop Hub Moderator
Nov 30, 2020
Drop customer support is pretty busy right now. Looks like they got back to you
jtchinoy2
0
Nov 24, 2020
You should be able to reach out to them through Transactions. Did Fedex confirm it's lost? Mine hasn't had any movement in 5 days since hitting a hub and am getting worried myself.
jtchinoy2
0
Nov 25, 2020
So expect a reply by Weds next week is what that sounds like to me. At least it's progress!
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