Why does Drop think it's ok to not honor warranty claims?
Bought the PC38X in Dec 2021. Stated on the item - and still on the product page - that they have a 2 year warranty. For the last 2 weeks the balance is not working anymore, and the sound ends up in just the R side or L side of both. It especially happens when I adjust the volume knob. I tried different cables and devices, same problem. The Drop rep so far has tried to lie to me several times, saying that: 1) I should try things I already mentioned I tried (they never read my first e-mail carefully) 2) That they're not in warranty anymore (bold lie, as per the website, and they confirmed the order date is within 2 years) 3) That they're in warranty, but no stock is available, so would I accept a $20 Drop credit instead (again a bold lie, they're available and IN STOCK on the website) Why does Drop think it's ok to blatantly not honour warranty on a defective product, and why is it ok to make-up random excuses every step of the way?
Nov 28, 2023
- will not 'break the bank' - preferable under $200...
- I would prefer it to have mic input but it is not a 'must' requirement.
- I would prefer it to be 'external' device. Not a must though. Need controls on the desk though.
- I would prefer it to work 'driverless'. So... hardware-based.
- I would like it to have some kind of hardware equalizer.
- I would like to be able to connect (computer) speakers and headphones the same time
- it does not need to be 5.1/7.1 etc. I prefer good stereo over these systems.
Does anything like this exist? Closest to all checkmarks is Sennheiser GSX1000... i guess... not the newest technology though (unit is pretty old?)... Next one is Schiit Hel (no equalizer though). Looked at Schiit Magni + Modi (no mic, equalizer is another $100) Looked at Soundblaster G6 - it is dependable on drivers/software. Anything else out there? Help? Which one would you chose? Oh... and current headphones: 6XX, maybe I am going to upgrade in future...