Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
i can see why companies don't want to throw every product they have with big discounts to not damage the real MSRP of their products, and maybe there's more to it like pressure from the big guns not to let the prices drop heavily. maybe that's why we always seeing the same products over and over again, or why most polls with many votes is going nowhere, or things like that IE 80 "drop" when the product real cost these days is around 200~250 bucks and here it is suddenly a $450 MSRP product.
My advice to you guys is - because you already have everything in order, with this super nice website and discussion forums like no other, and an excellent shipping system, start selling products also without drops, just keep the prices fair and competitive and provide good AP service. and of course keep some truly legit drops like the TH-X00 or the K7XX or other product with some real discounts that you do have now and then. don't limit yourself most of the time only to drops, i know this thing is called massdrop, but it's becoming frustrating to see the almost always the same stuff over and over again.