Work around for firmware/configuration update error "command not recognized"
I spent more than an hour attempting to update my Drop Shift keyboard. I'm not sure what has changed, but I was not able to do it entirely from the Drop website as I had previously done. I have most of the keys configured how I would like, but the default LED function was a very bright, distracting, rainbow wave going across the keyboard. Every time I turned the computer on I had to manually adjust the lights how I liked. Using the online version or the locally installed app, you first have to install the QMK XAP interface. You then have to flash your already configured firmware file, which can be done on the Drop website. If you are logged in your last configuration is saved under your account and you can alter what you like, so you don't have to start from scratch. So, following the instructions I selected the appropriate board, entered bootloader mode, but when attempting to flash the file, I would get an error that the C:/Users/Mike C..... command is not recognized...
Oct 18, 2024
First of all, I totally hear the frustration you’re experiencing with this. It’s never great to lose a monitor, and then also have an issue with the warranty… doesn’t make for a good time.
We had the team review the drop that you joined, and unfortunately, there was no warranty included in that drop. We also confirmed there were no edits made to the page in the recent week whatsoever as there was simply no need for us to do that.
There have been many iterations of this particular drop, including when we had a ‘Bazaar’ where we sold limited quantities of inventory we had, which included the original monitor you purchased. The more recent runs of this drop do have warranties though, so I think that’s where all of the confusion is coming from.
All of that being said, our team has escalated your issue and we’ll be following up with you directly to help you out. We understand the confusion and frustration and definitely want to help clear up any misunderstandings, but above everything else, we don’t want to lose your trust.
You can hit me up on email (duncan@massdrop.com) if you want to reach out to me directly, but as I mentioned, our team will be in touch with you to give you a hand.
Thanks, Duncan
I do appreciate the solution offered by your support and happy to report that it did restore my trust in this website.
If you ever have any issues or questions in the future you can always feel free to get in touch with me. Take care. :)