Why haven't I received a shipping code or response from customer service for my order in over 3 weeks?
Hello, I apologize for using the community to post a customer service ticket essentially, but I haven't gotten any update from this website for my FIRST ORDER regarding some headphones I ordered. Essentially, my partner ordered me some gaming headphones ( Drop + EPOS PC38X) a few weeks ago. I have an attached screenshot of the confirmation code on this post. Normally I'd expect a shipping code to be provided, at most, a week later, but I decided to give this website a little bit more patience because to begin with, my girlfriend was skeptical, but after reading some posts on Reddit recommending this site, I convinced her it wasn't a scam. 3 weeks later, lo and behold, we still have not gotten any kind of shipping update. I am just wondering, on average, how long it takes for an order to get to the buyer here. I have ordered from websites like Shien and etc, so I am not really stressing anything, but considering the fact that I sent customer support an e-mail 10 days ago and have...
Sep 8, 2024
Here's the completed assembly of what we'll be doing:
PREFACE: It goes without saying that doing this will void any form of warranty on your headphones. Also, you could permanently damage components of the headphones. Continue at your own risk. There are a few things I would like to cover before we go ahead with the step-by-step.
- Connectors: There are many types of connectors available for this mod. I decided to go with 3.5mm jacks and plugs since these are the most readily available and easy to find parts. Pre-made cables with 3.5mm connectors are also easy to source if I decide to use third-party products.
- Wiring: As with the choice of connectors, there are a few ways to wire the drivers up to the jack. I went with hot>tip & ground>sleeve for both Left and Right connection points. This is the same wiring that HiFiMAN does on their 400 series headphones.
- This guide is written assuming that you've got the fundamental basic knowledge and skill of soldering and wiring. I have not provided detailed images of the actual soldering and wiring process.
DIFFICULTY:On a scale of 1 (derp) - 5 (expert maker and electronics engineer), this project is 2.5/5. There are YouTube tutorials for soldering and wiring audio connectors. It's straight forward. Take it easy, take notes, take pictures, measure twice, and cut slow. I'm a noob at modding headphones and managed not to mess it up. You've got this!
Put on some music or a movie in the background. The whole project will take a couple of hours. Wear appropriate protective gear like a face mask and workshop safety glasses through the course of the project. Let's go!
TOOLS & MATERIALS: I bought everything on this list from Amazon. If you've already got the tools, the materials will cost around $25. If not, add another $80 or so for the tools. In order to do this mod, you will need the following (I've included Amazon search terms and prices to the list of items):
- Soldering Kit: Iron / Solder / Tip Cleaner. The hotter the soldering iron, the quicker you can solder joints. Pick one that's capable of at least 400° C. This will ensure that you can make solder joints quickly without overheating the wires and the magnetic drivers of the headphones. | GLE2016 Electric Solder Kit $10.99
- Wire Cutter / Wire Stripper | CHPOWER Wire Stripper $9.99
- Dremel Rotary Tool | Dremel 7700 Kit $39.54
- X-acto Knife | X-ACTO #1 $5.97
- Screw Driver | ORIA JIS Screwdriver Set $15.99
- TOTAL: $82.48
MaterialsSTEP 1 - DISASSEMBLY: Start to disassemble the components of the headphone. The ear pads are bayonet mounted and can be removed by twisting. Once the ear pads are removed, the driver assembly can be accessed.
- Unscrew the complete driver assembly from the magnesium frame.
- Next unscrew the driver & baffle assembly from the wooden cup housing to access cable wires behind the driver.
- Cut the internal wire right where it meets the baffle. This will ensure the correct wire length for the modification.
- Remove the wire and rubber cable tension guard from the frame. SAVE the tension guard. We will use this later for the 3.5mm plugs.
- Repeat these steps for both Left and Right cups.
You should end up with a completely disassembled pair of TH-X00:STEP 2 - CAVITY CREATION & CUP ASSEMBLY: NOTE: This is easier done with the baffle and cup assembled.
- Remove the foam surround from the driver assembly.
- Apply tape over the driver grill to prevent dust and shavings from entering.
- (Optional) Place a vertical tape that's 8mm wide as a guide where the cavity will be made. This will prevent from removing too much material and making the cavity too wide.
- Carefully use the sanding band and Dremel to create the cavity for the 3.5mm jacks.
Interesting fact:If you sand down the ebony wooden cup on its own, it smells like a very chocolatey mochaccino. 😊
LEFT: Blue RIGHT: Pink
The driver and baffle assembly will have a coloured dot signifying whether it's the left or right driver. The brown wire is the ground lead and the adjacent coloured wire is the hot lead.
- Reattach the baffle to the magnesium frame and add the 3.5mm connector jacks. For my assembly, the jack fit snuggly through the hole in the frame originally meant for the cable. If necessary, you can widen the aperture with a metal file so the connector can fit through.
- Solder the brown ground wire to the sleeve pin.
- Solder the coloured wire to the tip pin.
PRO TIP: When soldering, high heat for a shorter period of time is better than lower heat for an extend time. I set my soldering iron to 450° C. Keep your soldering under 3 seconds. If you don't make a good joint, pull back, let it cool for a ten count, and try again. Following this will ensure you don't burn the coils on your drivers.- Reattach the wooden housing to check fit.
- If you find that you've made the cavity on the wooden housing too wide, you can use Sugru to fill the gaps. Sugru is mouldable and will harden to a tough rubber material once it cures for 24 hours.
STEP 3 - CABLE ASSEMBLY: The disconnected cable will need 3.5mm plugs to connect into the headphones. Prepare the cable by inserting the following components in this specific order before soldering everything together:- 3.5mm connector plug sleeve
- Rubber cable tension guard from STEP 1
- 3/4" length shrink tube insulator
Failing to do those steps before soldering the plug onto the cable will be a nightmare for you.STEP 4 - COMPLETE ASSEMBLY: Once all the wiring and assembly of the driver components and cables are complete, it's time to put the whole thing together and then you're done!
Here's a bigger picture of the completed modification: