It hurts to say, but I don't see myself making any orders from MassDrop until things change. It doesn't have anything to do with y'all, only the fact that you choose to ship your packages using the most stressfully awful shipping company the world has ever seen: FedEx.
I don't know who's idea it was to give them any business- but it was a bad idea & every delivery is a disaster. I've had 2 packages delivered to the wrong home and most currently I've been waiting upwards of 3 weeks for a package from New Jersey to California. In that time I've placed and received 2 orders from companies using USPS.
Use UPS, or USPS, or hire a guy on a bike with a wagon attached to the backside. Literally anything else would have better customer service, get us our packages faster and not be a tremendous disaster.
Please Massdrop, all you have to do is stop paying the morons.