The Final Straw,
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It hurts to say, but I don't see myself making any orders from MassDrop until things change. It doesn't have anything to do with y'all, only the fact that you choose to ship your packages using the most stressfully awful shipping company the world has ever seen: FedEx.
I don't know who's idea it was to give them any business- but it was a bad idea & every delivery is a disaster. I've had 2 packages delivered to the wrong home and most currently I've been waiting upwards of 3 weeks for a package from New Jersey to California. In that time I've placed and received 2 orders from companies using USPS.
Use UPS, or USPS, or hire a guy on a bike with a wagon attached to the backside. Literally anything else would have better customer service, get us our packages faster and not be a tremendous disaster.

Please Massdrop, all you have to do is stop paying the morons.
thumb_upbshort, Dicky, and 6 others
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VA.Volts
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Caerus
1
Sep 11, 2019
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I don't have too many problem with FedEx in my neighborhood. There's an element of chance here. My problem with Drop now is they just don't have the "interests" they used to, but that's another story.
Sep 11, 2019
Minnehik
18
Sep 8, 2019
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Both FedEx and UPS routinely deliver more often to my neighbor one block over than to me... Amazon uses Intelcomm, which takes a picture showing my package on my front step. That works well. Cheap, too.
Sep 8, 2019
larrymichii
53
Sep 6, 2019
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they should just have it fulfilled by Amazon. Drop is just awful. They should let us choose other options. Especially if it's coming from China.
Sep 6, 2019
Sammi
104
Jul 16, 2018
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Have to admit FedEx Smart Post is worst then the USPS book rate. For packages sent to Hawaii it makes it to Chino, CA in a few days but then stays there for 2-3+ weeks before arriving in Honolulu. On my last delivery information was sent to FedEx on 6/11 and got to me on 7/7.
Jul 16, 2018
jceaser
346
Jul 14, 2018
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I think massdrop should let you pick who delivered, having lived in different cities and different houses in those cities I have found some companies better then others by location. Nothing, I mean Nothing can get delivered in Baltimore City, it must by by amazon lock box or something similar. But out of the city, not so bad.
Jul 14, 2018
Potatoman967
8
Jul 5, 2018
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Massdrop-this needs to stop. Fedex is so bad my package has a better chance of getting to me faster and in better shape through natural causes, Ex:A goddamn tornado is still better than fucking fedex
Jul 5, 2018
benmerrion
0
Jul 3, 2018
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Absolutely agree with this. FedEx delivers while I am at work. I asked specifically for them to leave the package at my door. When I called to find why this did not happen, they said that decision was up to the driver. I had to go all across town to pick up my package at one of their centers. This has happened enough times that if a company uses FedEx I refuse to order from them. It's just too frustrating and they are not concerned about their customers at all.
Jul 3, 2018