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keyboard_arrow_downpecn333
0
Aug 14, 2024
I placed an order two days ago, the money was deducted from my bank account and I have not received any communication from drop. When I try to make inquiry by email, there is no reply. I feel I've been scammed. I have made many purchases on line over the years with various companies and always get a confirmation of purchase very quickly, but not with drop. I just read online that DROP was purchased by Corsairs, but they don't acknowledge any intention to be responsible for how drop handles things with their business. This strikes me as shell game. No communication, no responsibility, nobody home. Mark H , I invite any response.
AlexPk
7198
Community
Jul 29, 2018
Seen, heard, and agree with a lot of the points made. Will forward this to engineering.
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@steve @Duncan @AveryC @bradr @AlexPk @Kevin (someone? anyone? plz?)
PS: Maybe add a link to a list of respective @Massdrop teams if user clicks on said title under employee names? IE: 'Outreach' , 'Collaborations' , 'Creative' , etc idk just a random thought
Who thought it was a good idea to add pages WITHOUT an option to view/search all?
Is the assumption at Massdrop that the majority of members will only purchase a couple items?
I have made roughly 220+ purchases since finding Massdrop years ago. Do you think I want to click through 22 pages to find the one item I might be looking for? The old design was functionally adequate. A simple Cmd+F Find... in browser & any item was viewable within seconds. I can understand adding pages might be less intimidating for some, especially those w/ less powerful internet connections. However, it should be easy enough to add a button at the top that provides the option to view all for those that prefer. At the very least, providing a search element might do.
The previous design was functionally better.
Would you want to click through 22 pages to download hundreds of receipts individually?
This is NOT user friendly.
I can't imagine it is a hard thing to write the code to pull all of a user's receipts into a zip file & present it for download via a button on the Transactions Landing Page. A user shouldn't have to be expected to spend this much time to accomplish a task that could be completed in seconds otherwise.
And on that note... Why are we expected to create a support ticket to request download of all our personal information?
If end result of doing so is a download link presented on the Privacy Page in Settings...
Why is that download link not already presented to every user by default.
With that being said, I love being a part of this community; but UX pitfalls such as these make me so frustrated.