I very much appreciate your thoughtful response--it's the first time anyone from Massdrop has bothered to respond, as far as I have seen, to the repeated complaints of the community over this particular aspect of your business model. As for Diplomat, I've bought two Diplomat pens through Massdrop before this one, and both were delivered long before the shipping estimate. Perhaps that colored my expectations for this drop.
I don't think anyone is expecting a 2-day turnaround on any of the products you sell, and I see your point about 15- and 20-day turnarounds and air freight vs ground. I also get it about putting undue pressure on your vendors. And I MUCH appreciate that you have left DHL behind and are now using FedEx Smartpost--a service that outpaces DHL by a country mile.
Having said that, there was a drop last year for an Italix fountain pen that took a full 8 weeks for fulfillment (the discussion page got ugly, and yes, i was a participant in the fracas). It took me a while to get back to the point where i was willing to buy from you again, because your communication was lacking in the face of that long delay. I just hope that experience isn't repeated.
But again, thank you for your response. My pen is out for delivery today, and i will be sure to post my thoughts.