Day one of using this keyboard, it worked perfectly. I loved the LEDs, the feel of the MX Browns, just about everything about this keyboard seemed perfect compared to my previous keyboard.
Day two of using this keyboard, I was playing a game and about 30 minutes in, I hear the disconnect sound from my computer and also notice that the default light pattern on the keyboard stopped moving and pressing any key on the board did not do anything. When I went to click the reset button, nothing happened, so I had to power down my PC. To my surprise, the keyboard lights still stayed on even though the PC was powered off, so I unplugged the keyboard and let it sit for 30 min. After I plugged everything in and powered up my PC, everything worked fine for the rest of the day.
Day three, everything that happened in day two was happening every 10 minutes of using the keyboard, making it unusable. Now I know that this is very unusual looking at all of the other reviews, but it is still upsetting.
I have reached out to massdrop and they are sending me a replacement. Hopefully the new one works like its suppose to, and if it does, I'll update this review.
Update to this review. 3/20/2019
They actually sent me the replacement before I sent in the defective keyboard which was nice (because I threw out the old box it was mailed in), and they also covered the cost of the return label which I can't complain about.
I have had the new keyboard for a week now with no issues what so ever. Despite having to go through the exchange process, their customer support was very helpful and the process was very smooth. I am happy I have a working keyboard because this board is gorgeous!
I know defects do happen and because I got one that was defective I probably would of updated my review from a 1 star to a 4 star, but because their customer service was flawless, this review definitely deserves the full 5 stars.