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Showing 1 of 1323 conversations about:
Drop + THX Panda Wireless Headphone
j_peace
15
Oct 7, 2024
Not that this will come as a shock to anyone, but Drop refuses to offer support of any kind for these headphones. I would advise anyone that is even remotely considering acquiring these in future to run far far away. My headphones died completely after 3 years - mind you, these are not durable in any way - they lasted so long only because I used them quite sparingly. I charged them up the other day, and they just stopped turning on.
I messaged Drop, and their response was essentially, "That sucks, but we aren't going to help you - we won't even help troubleshoot - and we refuse to offer replacements of any parts, at any cost. Good luck!"
In the end I guess it's my fault for thinking these grifters would stand by one of their products for once. Do not buy any of their self-branded items expecting them to have any semblance of longevity.
Ironically (or not, actually), even the survey they send after closing your (unresolved) ticket is broken.
dbjp
1
Oct 25, 2024
j_peaceI contacted them a couple of years ago as the head strap portion broke on the Panda, and I offered to pay costs from my side, but they point blank refused to help at all. It's such a shame because the low end on these headphones were the best I'd ever heard on wireless devices. Actually even better than on my Audeze LCDX, yet they've lost a customer for life just because of their horrible attitude towards their customers. I came on this site for the first time in a long while just to see if there were others that had similar experiences to me with support, and I'm seeing tons of you guys. Such a shame.
(Edited)
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