Dwarf Factory Moondust Artisan Keycap

Jun 20, 2020

Stickied

Dear our beloved customers,

Firstly, we would like to thank you for loving and supporting our Moondust.

As you may know, our keycaps are 100% handmade and we have a very strict QC standard. Every keycap needs to be checked carefully before sending to all customers. But to be very honest, our Dwarves team isn't confident enough to guarantee that 100% of our products are error-free. This time there are some keycaps with a little difference from the original version. In particular, the Astronaut character on our Luna Moondust - SA profile supposed to be in white, is now in orange (just like the color of Luna Moondust - DOM profile).

This issue has nothing related to the quality of the keycaps, just a minor change of the color. We understand that some of you may find it uncomfortable, and we are truly sorry for that. Each Moondust still has its own beauty, uniqueness and still carries all of our effort. That’s why we really hope for your understanding!

Please accept our sincere apology and if you need further assistance, please feel free to reach us any time! You can either send us an email to support@dwarf-factory.com or drop us a message via Instagram or Facebook fanpage,

Thank you so much for everything!

(Edited)

Jul 13, 2020

Hi dear, yup I know you are expecting your keycap but for North America and entourage sometimes the shipping time is longer than others. Plz wait you'll receive it soon. :D

Alejo1707

332

Jul 15, 2020

DwarfFactoryAlright, will hang on tight I guess, I just got worried because I've had no updates for over a month.

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K-Man

219

Aug 14, 2021

I'm so pumped for this. I'm a space geek and love anything to do with the moon landing so I've had my eye on this one for ages. Glad I managed to snag the DOM Luna when I did. Not surprised this drop has sold out so quick! Can't wait!

(Edited)

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LAWRIS

Aug 13, 2021

Am i the only one to see the "all six option-dom" for only 44$ ? Or this is the real price for 6 of those ¯\_(ツ)_/¯

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bmush

Sep 9, 2020

@DwarfFactory will there ever be a re-stock. Plz can someone message me if they know because the keycaps are amazing

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Sep 10, 2020

bmushWe are sorry, all Moondust are sold out now and we haven't planned to restock it again.

bmush

Sep 10, 2020

DwarfFactoryThanks for the reply. I know this might not mean much but that keycap is by far my favorite keycap I have ever seen and I would be incredibly grateful if you could bring it back. Obviously I understand if it is not a possibly especially giving the COVID sircumstances but I just wanted to let you know as I have been annoyed everyday that I think about missing out on those keycaps. Kind regards, stay safe!

(Edited)

Njychen

Sep 5, 2020

Any chance this will drop again?

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Alejo1707

332

Jul 20, 2020

@DwarfFactory 3 days ago my keycaps arrived! Thanks a lot guys! Hope you make another run for the Apollo or Moondust!

Jul 22, 2020

Alejo1707No problem! <3

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Daeronicus

266

Jul 14, 2020

"Returned to Customer"... Its a sad day. @DwarfFactory Is there a chance to resend my keycap? I just got a support mail with the refund but I was wondering if this can be possible.

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Jul 15, 2020

DaeronicusWell, you could do that within 24h since payment date. Maybe see you next round.

OscillatorSlave

Jul 2, 2020

Is it normal that the cap doesn't go as "deep/far" as the rest of your caps? It sits a bit higher on the switch which doesn't look as clean as I hoped it would. Stunning looking artisan none the less!

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Jul 15, 2020

OscillatorSlaveAll our keycaps were made by hand so sometimes we could not control everything 100% perfectly.

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Yoon.PJ

Jun 29, 2020

Would you check my delivery schedule?? There was no update after 12th June :(

(Edited)

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Alejo1707

332

Jul 1, 2020

Fingers crossed my sister gets them soon! I am from Ecuador, so unfortunately have to direct my shipments to her when I have such long wait times :( Congrats on your caps!

Jul 15, 2020

Alejo1707Hi dear, we know you are expecting your keycaps but for other regions such as Beijing (China), Singapore, India, South Korea, Australia,... the package will be delivered slower than usual due to COVID-19 pandemic.

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LBassington

155

Jun 26, 2020

@SpencerL Hi! Any idea when extras will go up? Thank you!

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