Franklin-Christoph Firma-Flex Journal (3-Pack)

Franklin-Christoph has a good reputation in the fountain pen world. Unfortunately these notebooks do nothing to reinforce that reputation. The paper is poorly cut and too porous for fountain pen use. The binding is sub standard, and all three of my notebooks have separation of the pages from the cover at the binding after only a few pages of writing. There seems to be almost no adhesive between the cover liner and the cover. Many pages are stuck together because of poor edge cuts. I would guess that these are a rebrand of some overseas supplier who also sells “premium” notebooks on Amazon with funny names that no one ever heard of. AVOID!!!

Received mine last week (dot grid). Nice paper, amazing binding, so-so printing (dots are a little darker than I Like). My main issue is that one of the journals was clearly the result of an erroneous print job. There are about 40 sheets that have a strange crease in them, and the dots are essentially blurred on all of these sheets. I already started to use this but feel like I should be sent a replacement.

I received mine yesterday, but one of the books was non-ruled (I ordered all three ruled). What is the process for exchanging?