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Showing 1 of 588 conversations about:
bovine_juice_tsunami
17
Apr 2, 2015
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Whitney
18
Apr 3, 2015
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bovine_juice_tsunamiYou don't understand the concept of group buys
bovine_juice_tsunami
17
Apr 13, 2015
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WhitneyI understand the difference between what can be expected of a couple of users on a forum organizing a group buy, compared to a company which can repeatedly buy a product like this in significant quantities.
I'm asking as a concerned customer how Massdrop can refine their process to make this a better experience for customers. Personally, the cost of this item is less important to me because as a Canadian it is almost Unobtainium anyway. I would have preferred to have had a higher price tag and to feel less strung along with broken promises.
The reason I went with Massdrop was in the hopes of being better represented than I would have been had I purchased through another route.
I understand there is a shortage of MX switches, and that the manufacturer wasn't up front about this. However I am given to understand that people have been receiving their boards from this drop for a while, and I haven't received mine yet even though I got in pretty early.
The squeaky wheel gets the grease. This is just me squeaking a little bit. I am supposed to get a free gift for referring 5 friends or something; however I'm more likely to refer someone if I get what I paid for in the promised time frame (and yes I was led to believe my board would have been on route much earlier, I'll leave the digging for proof in the comments thread as an exercise for the reader).
I'm asking as a concerned customer how Massdrop can refine their process to make this a better experience for customers. Personally, the cost of this item is less important to me because as a Canadian it is almost Unobtainium anyway. I would have preferred to have had a higher price tag and to feel less strung along with broken promises.
The reason I went with Massdrop was in the hopes of being better represented than I would have been had I purchased through another route.
I understand there is a shortage of MX switches, and that the manufacturer wasn't up front about this. However I am given to understand that people have been receiving their boards from this drop for a while, and I haven't received mine yet even though I got in pretty early.
The squeaky wheel gets the grease. This is just me squeaking a little bit. I am supposed to get a free gift for referring 5 friends or something; however I'm more likely to refer someone if I get what I paid for in the promised time frame (and yes I was led to believe my board would have been on route much earlier, I'll leave the digging for proof in the comments thread as an exercise for the reader).
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If you indeed are responsible for the timing of delivery and so on, then by all means _You_ are the vendor (from the customers' perspective). In that case, by all means charge my credit card and fulfill the order in some promised amount of time.
If you are _not_ responsible for the time of delivery, then don't charge us until delivery takes place. Right now you are earning interest on my hard earned dollars. Suck it up and take responsibility for that please.
Or if that is too much to ask, then just charge us when you take possession of the item and are ready to ship it.
Is this really too much to ask?