I had no issues with shipping or receiving beyond a significant delay in customs, and as I have most stuff shipped to my office, it sat boxed up at my desk until I could go retrieve it due to the pandemic. I finally did go get it and assemble the kit. To my dismay the USB type C connector on the board would not make solid contact with the cable so unless it is sitting at a very specific angle, the keyboard disconnects. I contacted support regarding the issue but it seems that I was out of whatever grace period I was allowed. It did sit in customs for quite a while before being delivered to the office and I don't think I waited more than a week to go pick it up. Oh well. At least kbdfans had the foresight to put pads on the board for the USB headers on the microcontroller so I can always hardwire a cable if this gets to be too much.
In terms of quality and overall satisfaction, I would say it is a pretty good keyboard. It came preflashed with QMK so I didn't have to tweak the layout but I chose to anyways. I give the keyboard itself 4 stars but I the transaction barely rates as 2 due to being unable to obtain an replacement PCB in these "unprecedented times".